MyInbox-Outllook.com-not getting Home Message Bank email alerts

[Tfan]

We have  been a Telstra customer for ages--all services, ADSL, Home Line, mobile.

Loved being able to get an email alert when messages left on home line.

And just click to access the message (when logged into Bigpond site)

And just updated to the Telstra Outlook.com.

But now we are not getting the emails when message are left on our Landline.-and we still have the home Message Bank

This all worked ok before  the move to Telstra Outlook.com.

Normal email coming through ok.

But not the ones alerting us to a message on home phone.(Message Bank)

The messages are there ok-even shows 2 messages messages on T-Hub screen

Any ideas why this isn't working, are there settings?

Have had long time on phone..no joy

And on a live chat--possibly this feature has been dropped, nolonger available..grr

[Jon_Telstra · Accepted solution]

Hi Tfan

Looking at the changes, from Myinbox and the new BigPond with Windows live/ Outlook.com, unfortunately, the feature to retrieve voicemails/videomails has been removed along with a few other features. 

Here is a break down of the major changes

Hope this helps

- Jon

[Tfan]

An absolute shame that this feature has been dropped. ie receive an email alerts and being able to access/listen to Landline Message Bank message remotely.

A not happy Tfan

[DanK · Accepted solution]

We do review our products constantly so I am happy to pass on your feedback about this feature.

Thanks for taking the time to visit our forum.

[Tfan]

Thanks Dan fir the prompt response.

Yes. Please pass the return of this lost functionality to the "enhancement"list.

We missed reviewing the feature matrix, before finally opting to upgrade to outlook.com.

Seems very strange Telstra's would not request/state/mandate that their voice mail services(landline and mobile are linked to Telstra offered email/online services.

For us we will need to fall back to using125102 when in regional areas and intertstate.  When overseas we will purchase a low cost calling card.

And for mobiles.. just ignore as calling 101 from overeas was expensive.

Do Telstra provide/recommend a low cost option for accessing mobile message bank??

All the best.

[DanK]

I can appreciate that it could get expensive to check. The best options for you would be to either setup your voicemail as Voice2Text so you receive an SMS in lieu of a voicemessage OR you could look at our Memo service (halfway down this link);

http://www.telstra.com.au/mobile-phones/extras/features-services/#tab-services

Using this service messages are taken by an operator who then either email or SMS's these to you. There is a charge per call diverted to this service but you may find that it is a much more affordable option to calling to listen to messages.

[DragonJewel]

Jon_Telstra, Is this possibly the reason I am having problems? I have a Velocity connection. I have just completed the setup of the phones on the tablet and now am trying to set up the SMS voice mail option. I first reported this problem 10 Jan. I was advised the problem was because they needed to transfer my mail box to outlook. That has been done but I still cannot set up the stuff in the tablet and I now find noone who calls me and I do not answer are being directed to the Message bank. So I get no messages. I thought it might need to be re set up so rang the 125101 number (and confirmed on 101) both have the same information and are set as I originally setup last July. Is there some necessary link between the SMS / voice mail on the Thub 2 tablet and the new outlook.com mail box that is causing this problem.

My last contact from Telstra today is that my problem is being escalated and I should hear within 5 working days. ie next week. The issue of not having SMS is no big deal but I am not cool with not having any message bank for missed calls.

[Jon_Telstra]

HI DJ, 

Due to the type of network(velocity) you have, I can't be certain for the reason as to why the message bank is acting up. Have you attempted to ring velocity support for this?

Contact numbers : 

 FTTP Helpdesk: 1800 008 994

 NBN Helpdesk: 1800 TFIBRE (option 3) 

- Jon