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Level 2: Rookie

NBN and Home Phone - do i need to disconnect landline for HFC connections?

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I have been with a cable broadband connection for 20 years and now the deadline to connect to NBN is near so reluctantly i placed the NBN order.

Our premises have HFC connections

I have just received my NBN Smart Modem 2 with the corresponding black NBN connector modem; the instructions for the NBN HFC connection state that i must connect my phone to the green jack on the back of the modem.

This is a problem because my phone / handset is currently downstairs in the kitchen which is where i use it most frequently and upstairs in one of the bedrooms.

Whereas the cable wall outlet (where my modem will be connected) is in a different room altogether. I do not wish to connect the phone in that room as i will rarely use that room (it is my son's study) for making landline calls.

How can i get my landline connected successfully? 

Can i leave the existing phone connected to the copper wire in my kitchen? will it still continue to work? (as my premises is still using only HFC?)

or do i really have to use the modem for the landline?

 

I have tried contacting Telstra via phone and chat but cannot get thru to anyone at all - the excuse is the std Covid-19 scenario and the virtual assistant just keeps pointing me back to irrelevant links in the telstra website.

Appreciate any advice.

thanks

Malathy

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN and Home Phone - do i need to disconnect landline for HFC connections?

Once transferred to NBN the phone wall socket will be disconnected. It might work for a few days but eventually it will be disconnected.

 

You have three options.

  1. Rewire the phone wall sockets and install a phone socket near modem to extend modem's phone socket to other rooms,
  2. Buy a Telstra Voice extender which will pair with the modem's DECT base and your normal phone plugs into the extender.
    https://www.telstra.com.au/content/dam/tcom/personal/home-phone/pdf/TVE-User-Guide-Final.pdf
  3. Buy a compatible DECT handset which will pair wirelessly with the DECT base in the modem. Example Telstra Smart Handset-Cordless
    https://www.telstra.com.au/home-phone/handsets#features2
  4.  

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN and Home Phone - do i need to disconnect landline for HFC connections?

Once transferred to NBN the phone wall socket will be disconnected. It might work for a few days but eventually it will be disconnected.

 

You have three options.

  1. Rewire the phone wall sockets and install a phone socket near modem to extend modem's phone socket to other rooms,
  2. Buy a Telstra Voice extender which will pair with the modem's DECT base and your normal phone plugs into the extender.
    https://www.telstra.com.au/content/dam/tcom/personal/home-phone/pdf/TVE-User-Guide-Final.pdf
  3. Buy a compatible DECT handset which will pair wirelessly with the DECT base in the modem. Example Telstra Smart Handset-Cordless
    https://www.telstra.com.au/home-phone/handsets#features2
  4.  

View solution in original post

Highlighted
Level 2: Rookie

Re: NBN and Home Phone - do i need to disconnect landline for HFC connections?

Thank you for your response cf4

I will check those links and the options you proposed (step 2 and 3) 

 

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