Shellby2
Level 1: Cadet

NBN and phone installation

I had NBN installed needed a home phone too as mobile signal is dreadful.  But when installed they changed my phone number, I have rung several times and been on live chat, hours wasted. but still they have not reinstated my old number which was guaranteed when I changed over to Telstra.  Somebody has promised she will get back to me but still waiting.  Any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: NBN and phone installation

You can lodge a complaint via https://telstra.com/complaints , that may be the quickest way to get it resolved.

Did you cancel your service with your previous provider? If so, that will make it very difficult to get the number moved to Telstra as it isn't yours any more in that case.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit