Level 1: Cadet

No DIal Tone, line busy, but ADSL is OK

Can this happen? We have no dial tone, dont know for how long it hasnt worked as we rarely make calls.

Done an isolation test and phone still no dial tone.

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Level 11: Detective

Re: No DIal Tone, line busy, but ADSL is OK

This regularly happens in our household, the usual culprit is a phone being left off hook. The internet still works but the phone line is busy.


Unplug everything from your phone line and ring your home phone, you should hear a ringing sound, if it is still busy then it is probably a line fault which should be reported to Telstra.   



Support Team
Support Team

Re: No DIal Tone, line busy, but ADSL is OK


If you still require assistance after Alan_B's suggestion 

I'd recommend reporting this to our 24x7 landline fault team

You can reach them on 132203 for residential or 132999 for business 

Yo can also report these online via http://tel.st/dv2z 


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