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Level 2: Rookie

No Dial Tone on Phone line

Answered

Our phones are dead.  We have no dial tone.

How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.

Michael B.

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2: Rookie
Accepted Solution

Re: No Dial Tone on Phone line

Hi Rohan

>Try this number for Telstra Faults 1800 803 224

Really.  Our phones (they're all land lines) are not working.

Even my 3CX Soft Phone, on my laptop is not working.

So I cannot contact any phone numbers.

I'll give the link a try.

Note: Without a phone, I can't find any Telstra support.  Their website is just rubbish.

Michael B.

 

View solution in original post

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4 REPLIES 4
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Level 18: Intelligence Chief

Re: No Dial Tone on Phone line

Hi @MichaelBlucher1 

Try this number for Telstra Faults 1800 803 224

Or report the fault here,

https://service.telstra.com.au/general/home-phone-fault/form;jsessionid=4B9094E50BB0975AE25686A7A62A...

I am unsure if this works, Just trying to help.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Highlighted
Level 2: Rookie
Accepted Solution

Re: No Dial Tone on Phone line

Hi Rohan

>Try this number for Telstra Faults 1800 803 224

Really.  Our phones (they're all land lines) are not working.

Even my 3CX Soft Phone, on my laptop is not working.

So I cannot contact any phone numbers.

I'll give the link a try.

Note: Without a phone, I can't find any Telstra support.  Their website is just rubbish.

Michael B.

 

View solution in original post

Level 18: Intelligence Chief

Re: No Dial Tone on Phone line

Hi @MichaelBlucher1 

I don't work for Telstra was just trying to help you out.

I am just a customer like you.

If you have found some solution to your problem via my advice, please share with others.

Rohan

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: No Dial Tone on Phone line

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). Start with a message stating your full name and the problem, then in the next message type "Speak to a consultant" and you should get transferred to the queue to chat to a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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