No Dial Tone on Phone line

[MichaelBlucher1]

Our phones are dead.  We have no dial tone.

How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.

Michael B.

[Rohan123]

Hi @MichaelBlucher1 

Try this number for Telstra Faults 1800 803 224

Or report the fault here,

https://service.telstra.com.au/general/home-phone-fault/form;jsessionid=4B9094E50BB0975AE25686A7A62A...

I am unsure if this works, Just trying to help.

Rohan

[MichaelBlucher1 · Accepted solution]

Hi Rohan

>Try this number for Telstra Faults 1800 803 224

Really.  Our phones (they're all land lines) are not working.

Even my 3CX Soft Phone, on my laptop is not working.

So I cannot contact any phone numbers.

I'll give the link a try.

Note: Without a phone, I can't find any Telstra support.  Their website is just rubbish.

Michael B.

[Rohan123]

Hi @MichaelBlucher1 

I don't work for Telstra was just trying to help you out.

I am just a customer like you.

If you have found some solution to your problem via my advice, please share with others.

Rohan

[Jupiter]

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). Start with a message stating your full name and the problem, then in the next message type "Speak to a consultant" and you should get transferred to the queue to chat to a human.