Jatsjil
Level 1: Cadet

No gateway or no connection

When I am on a phone call it cuts off saying no gateway or lost connection .I have to recall the person 3 to 4 times during a 20 minute call

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2 REPLIES 2
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: No gateway or no connection

If your phone is using the NBN it could be a intermittent line fault. If you are using NBN the lights on the modem will change co;our when fault occurs. Ring support 132200 and report a fault.
Stef_3
Telstra (Retired)
Telstra (Retired)

Re: No gateway or no connection

Hi @Jatsjil

 

Just checking in to see how you went and if you need any further help or support?

- Stef

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