GazGove
Level 1: Cadet

No landline dialtone but internet still works

I don't have a dialtone on my landline but the internet still works

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2 REPLIES 2
Caaf
Level 23: Superhero

Re: No landline dialtone but internet still works

Hi Gaz,

This can happen with line faults.. I guess it's kinda lucky it is only one of the cables in your supplied pair as gone open circuit.. With that said, your best bet will be to contact support directly..

If you can't call 132200 you could try the live chat service https://livechat.telstra.com/

Cheers,
Dave

Esther
Telstra (Retired)
Telstra (Retired)

Re: No landline dialtone but internet still works

Hi GazGove,
 

You can report phone faults on 132203 directly or online via our form here http://goo.gl/FTkmZ after completing a isolation test to confirm it is not a handset issue

Thanks

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