Level 1: Cadet

No phone or internet connection

Back in December 2018 there was outage in my area which meant no home phone line or internet connection due to a breakage of cable in area.  Cable was finally fixed mid January but my phone line still doesn't work.  I was told technician was booked to come out and fix problem today 22 January 2019 but this morning I made one call where Telstra told me I didn't have an appointment I had a commitment to fix by 7pm but then was cutoff and when I rang back I was told that technician had been cancelled.  I asked for supervisor but not available, case reopened and supervisor to ring back.  I am a platinum customer and expected better treatment than this.

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Level 2: Rookie

Re: No phone or internet connection

I am too waiting on nbn tech to arrive this arvo. Been cancelled twice! No phone line or internet for 12 days now! I understand your frustration..
Support Team
Support Team

Re: No phone or internet connection

Hi @mezzo,


Thanks for reaching out. Sorry to hear about your experience, this is not what we want for our customers at all.


Can I please confirm how this one is going?


Please let me know.

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