Back in December 2018 there was outage in my area which meant no home phone line or internet connection due to a breakage of cable in area. Cable was finally fixed mid January but my phone line still doesn't work. I was told technician was booked to come out and fix problem today 22 January 2019 but this morning I made one call where Telstra told me I didn't have an appointment I had a commitment to fix by 7pm but then was cutoff and when I rang back I was told that technician had been cancelled. I asked for supervisor but not available, case reopened and supervisor to ring back. I am a platinum customer and expected better treatment than this.
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Thanks for reaching out. Sorry to hear about your experience, this is not what we want for our customers at all.
Can I please confirm how this one is going?
Please let me know.