CrowdSupport®
Highlighted
Level 1: Cadet

No phone or internet connection

Back in December 2018 there was outage in my area which meant no home phone line or internet connection due to a breakage of cable in area.  Cable was finally fixed mid January but my phone line still doesn't work.  I was told technician was booked to come out and fix problem today 22 January 2019 but this morning I made one call where Telstra told me I didn't have an appointment I had a commitment to fix by 7pm but then was cutoff and when I rang back I was told that technician had been cancelled.  I asked for supervisor but not available, case reopened and supervisor to ring back.  I am a platinum customer and expected better treatment than this.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 2: Rookie

Re: No phone or internet connection

I am too waiting on nbn tech to arrive this arvo. Been cancelled twice! No phone line or internet for 12 days now! I understand your frustration..
Highlighted
Support Team
Support Team

Re: No phone or internet connection

Hi @mezzo,

 

Thanks for reaching out. Sorry to hear about your experience, this is not what we want for our customers at all.

 

Can I please confirm how this one is going?

 

Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit