Level 2: Rookie

No stutter tone to notify me of messages in message bank?

I am not getting the usual stutter tone to notify me of message bank messages. Has worked fine up until a few weeks ago. Spoke to a Telstra tech who advised I turn off message bank and turn back on, this did not work. I was also told that the stutter tone is from my phone not message bank and to check my phone manual to ensure all settings are correct. 

I really need to get the stutter tone back as I missed 3 important work messages from 12 days ago. Every time I get off a call I have to call 101 to ensure there isn't a missed message. 

I am on NBN FTTN and nothing has changed. Any ideas? 

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Support Team
Support Team

Re: No stutter tone to notify me of messages in message bank?

Hi @itsus96,


If this issue is yet to be resolved, our NBN Assurance team can follow up any time on 1800834273 (say fault). 

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