Level 1: Cadet

Pairing DECT Cordless Phone

I have had the NBN connected and can't get my two DECT cordless phones to work.  I have a standard Telstra phone which is connected to the NBN modem and it works.  However I can't get a dial tone to make or receive calls from the cordless phones.  When the landline number is rung only the Telstra standard phone rings.  I was told by Telstra to disconnect the cordless phone from the phone wall socket which I did, but it hasn't corrected the problem.  I want a simple way to get my two cordless phones workings.

 

Thank you.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Pairing DECT Cordless Phone

Have you paired the DECT phones to the modem?

 

Are they DECT 2.0 or 6.0 phones? (6.0 wont register as that is an american standard, not an Australian one, and Telstra Gateways only use the Australian Standard)

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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