Level 1: Cadet

Phone Billing Details wrong

I have been trying to correct my mother's bill for more than 4 months, and can't get anywhere, I get disconnected when ringing and I get nowhere via chat.  I went into the local telstra shop with my mother to fix her account and surprise surprise even that didn't work not to mention the guy that served us was an idiot but I gave him the benefit of doubt.  I just need to change the account name to my mother as she's in her 80 and she can't manage these things...how hard is that, and due to her age she should be entitled to a pension discount. At this point I feel like swearing at everything Telstra.

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