Level 1: Cadet

Phone diversion

We had a fault and did not want our phone diverted but then we rescue did a call saying fault was fixed and needed to put a code in which she fave but then my husband was disconnected. Any idea what the code is or do we need to call back and be on hold for 40 minutes?????

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Phone diversion

Hi Tilley,

To turn off the diverson on your home phone, just dial #21# from your home phone.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit