Level 1: Cadet

Phone drops out when connection made



When I make a call from home phone, the phone call drops out as soon as the person I'm calling answers the phone. Happens when ringing landlines, mobiles, international. Dial tone is normal when I dial the number.


OK receiving calls from people ringing me.


Home service is on NBN with a Teltra smart box.


Any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Phone drops out when connection made

Can you confirm the model of handset that you are using to call out from and if it is connected to your modem via the #1 green port on your modem or via DECT pairing?  


Have you tried using a different telephone handset to test? 



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit