I have a Telstra home phone which continually has a dead line.
Note: we are in a NBN satellite location so phone does not go through any NBN connection.
Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This problem gets reported and we go through the long process of establishing there is something wrong when it's the same old problem,....no dial tone, can't ring out, no calls in. This happens every 2 or 3 months.
The fault is fixed and back to normal but only to reoccur again a couple of months later.
And the worst part is you don't know its dead until you go to ring out.
Can I have some one I can write to to actually fix the problem for good. I have made lots of phone calls but only get the same old faults number which does not share my frustration it is an ongoing problem.
If this is not fixed permanently soon I see no longer paying for a phone which does not work.
Edit: The fault is always fixed externally. I believe the local exchange as we have never had a technician visit us.
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Landline dead for weeks. No NBN for me, but it's recently been completed in my area.
Incoming calls to my landline go to message bank, there is no dial tone on the phone and we can't ring out either.
On 1 April 2020 Telstra wrote to us to say NBN changeover has been suspended but they will continue to supply connectivity via landline and BigPond cable.
Like the OP, I wonder why I'm still paying the landline subscription.
Yes. It was in the exchange,...again. The technician was equally frustrated in that he has had to fix the same fault 3 times in last 12 months. I wanted to get the fault fixed for once and all.
While I don't know if this the end of it (I hope so) I wanted it known the situation was not good.
The story is to long to tell but the answer from the complaints dept (see accepted solution) leads me to believe all is being done to ensure it doesn't happen again.
I hope so. Our exchange is a hut in the middle of nowhere and the technician was familiar with my problem reoccurring. Something to do with reallocating lines but was assured it should not happen again. I did get good service through telstra's online complaints form.The address is on an post earlier.