Level 1: Cadet

Phone lines over driveway

I recently purchased a house in Ballarat. The phone lines going to the property are sitting at around 3-4 metres above the ground. I can’t even bring a trailer in the driveway. Who do I contact to get this fixed. 

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Level 25: The Singularity
Level 25: The Singularity

Re: Phone lines over driveway

I'm assuming that you mean a truck trailer or a horse float as most trailers will easily clear 3 metres.


It could be a Telstra or NBN cable, depending on which area of Ballarat you are in. There may be a cost involved to you getting the cable relocated as it sounds like it is compliant to the regulations as is.


Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get a response, but you will receive a notification through the app.


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