Precedence: Call forward / Message bank

afordlib

Which call forward takes precedence? It would seem logical that *41 <Number> # to call forward if busy would take precedence over forwarding to 101 (message bank). However, mine always goes to the message bank. Some days, I would like to forward calls to another phone .. so how do I achieve this??

Joe-Telstra

Hi afordlib,

Thanks for your post regarding call forwarding and messagebank.

Firstly, welcome to CrowdSupport Please stick around and offer any expertise you have in the range of topics here in our Community.

Call forward should take precedence from messagebank. You may just want to double check how to actually turn this on.

For home phone, follow the Home Features User Guide. Follow these instructions for a mobile service.

You may also extend the time of when Messagebank answers to see if that makes a difference.

Please keep us updated on how you are going with this, thank you.

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Re: Precedence: Call forward / Message bank

No unexpected surprises