Level 1: Cadet

Precedence: Call forward / Message bank

Which call forward takes precedence?  It would seem logical that *41 <Number> # to call forward if busy would take precedence over forwarding to 101 (message bank).  However, mine always goes to the message bank.  Some days, I would like to forward calls to another phone .. so how do I achieve this??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Precedence: Call forward / Message bank

Hi afordlib,


Thanks for your post regarding call forwarding and messagebank.


Firstly, welcome to CrowdSupport Smiley Happy Please stick around and offer any expertise you have in the range of topics here in our Community.


Call forward should take precedence from messagebank. You may just want to double check how to actually turn this on.


For home phone, follow the Home Features User Guide. Follow these instructions for a mobile service.


You may also extend the time of when Messagebank answers to see if that makes a difference. 


Please keep us updated on how you are going with this, thank you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit