Level 18: Intelligence Chief

Re: Fault - Charged for Forwarding to Mobile & No Compensation On Bill

Hi colin999

 

Welcome to Crowd Support Smiley Happy

 

There would be no reason why you would need to go out of your way to a Telstra store both issues should be solved giving Telstra a call and notifying them of what has happened or you could even use live chat which I personally prefer I always get great customer service with live chat.

 

Here the link if you would like to use Live Chat

 

Also credits/compensation can take up to 2/3 billing cycles to appear on the bill, If the service was out for a week and it was no fault of your mother's I think Telstra should be responsible for the call forwading but I am not sure what there policy is when this happens. 

 

 

- C



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