Highlighted
Level 1: Cadet

remove my deceased mother's homephone from my account

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: remove my deceased mother's homephone from my account

You will need to contact Telstra, either by calling 132200 and saying "Bereavements" at the prompt (mainly for if you need to cancel the account as well), or by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred tot he queue to chat with a human.

 

It can take a few hours to get an initial response (normally 7am-8pm Mon-Fri AEDT).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit