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Removing my Old name on my account and bills

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I can't get my deceased husband off my bill and my new husband gets shirty when the bills arrive how to I delete this they have all my new details

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Removing my Old name on my account and bills

If the account details have been updated to your name, it might just be a matter of the name on the bill to be updated, try have a chat with LiveChat or call 13 22 00 and say "billing" and ask them to update the billing name. it will take a couple min, but will fix that for you.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Removing my Old name on my account and bills

If the account details have been updated to your name, it might just be a matter of the name on the bill to be updated, try have a chat with LiveChat or call 13 22 00 and say "billing" and ask them to update the billing name. it will take a couple min, but will fix that for you.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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