Level 1: Cadet

Self testing home phone

Whenever I'm invited to use Telstra's home phone self-testing service, it says

"We couldn't check your account details"

"There are no outages in your area"

"We couldn't check your line connectivity"




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Support Team
Support Team

Re: Self testing home phone

Hi @cpm,


Appreciate the concern with your home phone service. Have you had the chance to speak to our Faults team for assistance? They can be reached at any time on 132203. 

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Level 1: Cadet

Re: Self testing home phone

Gidday IvanS.

My phone was fixed some time ago.  You didn't read the first word (WHENEVER) in my whinge.  I just ran it again with exactly the same result.  Look:


JoeM. 26/4/19

Testing your service

We are now testing your fixed line service.

This may take up to a few seconds and will help speed up your troubleshooting by assisting with identifying your issue.

As the tests are completed, the results will appear below.

  • We couldn’t check your account details
  • There are no outages in your area
  • We couldn’t check your line connectivity

We couldn’t complete the test on your line. Click Next to diagnose the issue.



Level 25: The Singularity
Level 25: The Singularity

Re: Self testing home phone

You said whenever you are invited to use. Which would imply that you are currently experiencing a problem.

Call 132200 and ask the consultant to check if there is a setting on your account that would prevent the self check from working.
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