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If it is a new connection, and you are on Optus, the $125 would pretty much apply for any other carrier except optus as the chances are you are on Optus infrastructure and would need to be moved back to Telstra infrastructure for most other ISP to take over the service... and Optus' standard connection fee is $125 telstra's is $59... you might not have been charged but they do charge a $125 fee as standard.
If it is already connected and their is a fault.... they will often say you 'might' be charge a $125 fee, this fee only applies when it is an 'avoidable' tech visit... meaning that the tech comes out and the problem wasn't with the line but was with, for example, your hardware/phone or human error... if it is a genuine fault they do not charge the fee.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Technicians fee
Hello,
My understanding is that Telstra provide service up to the premises, and internal wiring is chargeable.
I recall the good old days when internal wiring was done by Telstra as partof the service, when Telstra was government owned.
If you are a pensioner, there is a reduced rate.
Thank you
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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Re: Technicians fee
I just dont understand set up fees, they sure dont breed customer loyality or perceived value. Why choose telstra when it will cost upfront to do so?
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Re: Technicians fee
I'm not here to defend Telstra's policies......but Optus also do the same.
I imagine that because Telstra pay external contractors on most occasions to do such work, they want to recover their costs and / or make a commercial profit.
I too wish it could be 1975 again!
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Re: Technicians fee
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Re: Technicians fee
Optus often have special bundle offers, where they include installation. If it is for their own proprietary cable, they are more flexible than when they rent a line from Telstra.
The reality is that you do have the option to choose which providor you connect with, and accept their policies.
I do not write Telstra policies ! I am a mere paying customer!
Thank you
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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If it is a new connection, and you are on Optus, the $125 would pretty much apply for any other carrier except optus as the chances are you are on Optus infrastructure and would need to be moved back to Telstra infrastructure for most other ISP to take over the service... and Optus' standard connection fee is $125 telstra's is $59... you might not have been charged but they do charge a $125 fee as standard.
If it is already connected and their is a fault.... they will often say you 'might' be charge a $125 fee, this fee only applies when it is an 'avoidable' tech visit... meaning that the tech comes out and the problem wasn't with the line but was with, for example, your hardware/phone or human error... if it is a genuine fault they do not charge the fee.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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