Level 1: Cadet

Telstra account

Please help - why do I keep getting a bill each month for $70 for internet connection with no phone calls made and no data used?  On 29/9/19 I set up a Belong account and understood that they would be transferring me from Telstra to Belong and the cost was much less per month.  I suspect I am paying them every month and $70 for Telstra as well.  I would be glad if someone could email or call me and explain.  Thank you.

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra account

We can't arrange callbacks or email responses through Crowdsupport and we can't check Billing/Accounts information either as nobody has access to those systems.


You would need to send a message through the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone should respond in a few hours/couple of days.

Otherwise, it's a very long wait on the phone.


The other option is to pop in to a Telstra Store and they should be able to check your account history for you to see what is going on.

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