over60
Level 2: Rookie
December 2017

Telstra Call Guardian 301 MKII - Main Handset - Volume too low

Answered

The main handset has lost most of the volume of the other person's voice.  There is no such problem with the 2nd handset.

 

How long is the warranty period for these phones and base? 

 

I have turned everything off, and unplugged all, waited, then re-plugged all and turned every thing back on but with no improvement.

 

I suspect the base and/or main handset is faulty.

 

What should I do next?

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MammaB
Support Team
Support Team
December 2017
Accepted Solution

Re: Telstra Call Guardian 301 MKII - Main Handset - Volume too low

In response to over60

Hi over60, Now this handset does have a 24 month warranty on the device. The best thing to do is pop into your local Telstra owned store and have them look at it and possibly have it sent away for repair. They shall provide you with a ref # to track details of the repair or if needed replacement. You are able to locate your local store directly via  http://tel.st/uyc2

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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MammaB
Support Team
Support Team
December 2017
Accepted Solution

Re: Telstra Call Guardian 301 MKII - Main Handset - Volume too low

In response to over60

Hi over60, Now this handset does have a 24 month warranty on the device. The best thing to do is pop into your local Telstra owned store and have them look at it and possibly have it sent away for repair. They shall provide you with a ref # to track details of the repair or if needed replacement. You are able to locate your local store directly via  http://tel.st/uyc2

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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