wombiewombat
Level 1: Cadet

Telstra Call Guardian 301 MKll Cordless Phone -dial tone then nothing

When I try to make outgoing call I hear dial tone then nothing. When I try incoming the phone rings but you cannot hear anything also. I used my mobile to test incoming calls and usually my name will show but now screen is blank. Any help would be appreciated. Thanks in advance

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4 REPLIES 4
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Call Guardian 301 MKll Cordless Phone -dial tone then nothing

Are you on the NBN. If you are it sounds like the DAC in the Telstra modem is faulty. Sometimes this can be fixed by reseting the modem.

wombiewombat
Level 1: Cadet

Re: Telstra Call Guardian 301 MKll Cordless Phone -dial tone then nothing

Thank you so much but before I do that if I reset modem will it be hard to reset as I am not that tech savvy. Would it better to get someone to come out. Once again thanks in advance.

TommyR
Support Team
Support Team

Re: Telstra Call Guardian 301 MKll Cordless Phone -dial tone then nothing

Hi Wombat. 

 

No a basic reset is not a hard reset. 

 

- Tom

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wombiewombat
Level 1: Cadet

Re: Telstra Call Guardian 301 MKll Cordless Phone -dial tone then nothing

Thanks for all your help I turned the power of both the boxes then when I turned them back on phone is working fine. Smiley Happy

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