Richie3971
Level 1: Cadet
October 2018

Telstra Call Guardian 301

Answered

When setting my Telstra Call Guardian to International calls, it blocks all calls, even me when I ring home from my any number. It also blocks me when I ring from my mobile phone, who's number is in the Call Guardian Vip List.

 

How do i know if I have Telstra Call Guardian, or TCG, type II    

 

Can you help with this

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Shellock
Telstra (Retired)
Telstra (Retired)
October 2018
Accepted Solution

Re: Telstra Call Guardian 301

In response to Richie3971

Checking the bottom of the base station or under the batteries on the handsets should show the model of your phone. 

 

Have you reviewed the user guide for instructions on this? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Shellock
Telstra (Retired)
Telstra (Retired)
October 2018
Accepted Solution

Re: Telstra Call Guardian 301

In response to Richie3971

Checking the bottom of the base station or under the batteries on the handsets should show the model of your phone. 

 

Have you reviewed the user guide for instructions on this? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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faerie
Technical Support
Technical Support
November 2018

Re: Telstra Call Guardian 301

In response to Richie3971
@Richie3971 did you get this resolved Richie? Does it also do this for 'Announce ' Mode? Have you tried 'factory resetting' the phone and starting from scratch? Did you confirm which model you have?
Thank you

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I am a member of the Telstra Unwelcome Calls Team.
If you would like to contact us online: https://say.telstra.com.au/customer/general/forms/UNWELCOME-CALLS-INITIAL-ENQUIRY-FORM."

Need help? Check out our Community Wiki
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