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Level 1: Cadet

Telstra Gateway Max Compatibility

I was recently connected to the NBN with the “technicolor” TG799vac Gateway Max. I have a Panasonic Cordless Telephone with Link-to-Cell System, Model No. KX-TG7653AZ. When I connect the base station to one of the telephone jacks on the modem, it does not work, while a simple wall phone similarly connected works fine. Is there a solution to this problem?

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2 REPLIES 2
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Telstra (Retired)
Telstra (Retired)

Re: Telstra Gateway Max Compatibility

Hi BillMartin 

 

So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you later in the day. 
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: Telstra Gateway Max Compatibility

Hi Bill, 

 

 

Are you connecting the base station to the phone port one or phone port two?

 

Ben

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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