Telstra Plus Points scam

[unhappy39]

I see that Telstra Plus have yet again shown how incompetent they are. Gives us points, then allows randoms to use them before we get them. Lodged a complaint, only to be told too bad, nothing they can do. So we lose yet again. Won't return the points and won't escalate the issue for resolution. Not happy again !!!!

[Jupiter]

Have you changed your Telstra ID password?

[unhappy39]

no, nothing changed. I didn't know the password myself, yet Telstra Plus are telling me that I must have given it to someone else and that they have used it to access my account and order using the points. Made the complaint to Telstra as soon as I got the email saying an order had been put through, but then took them 3 days to actually lodge it as a complaint. By that time, the order had been sent by Telstra and was told that it was too late and there is nothing they can do. They won't reinstate the lost points, and won't allow us to escalate the complaint. *edit*, I have changed it now.