CrowdSupport®
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Level 1: Cadet

Telstra Rental Phone

I have been advised by Telstra Faults that my Telstra rental phone T1000S is faulty and needs replacing but I am advised to go to a Telstra Store to exchange it. As the closest Store is approx 100 klms round trip away from my home, I attempted to contact the closest stores to make sure that a replacement was available but was informed by a call centre that they would not give me a phone number to ring their store direct to see if any stock existed and ask if I could exchange the faulty phone for a working one.

Something is wrong with the system when you can not get any information about replacing a rental landline phone!

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: Telstra Rental Phone

Hi originalferal,

 

The Employee you spoke to needs a rocket up their backside.

The below link is to locate Telstra store's.

https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore

 

I don't use that if I know the suburb (or town) of the Telstra store that I want to contact....I just Google it, eg: Telstra Marion.

 

I'll also forewarn you that when you ring the store, they might not answer their phone or return your call.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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Level 1: Cadet

Re: Telstra Rental Phone

Thanks for your comments and now Telstra have contacted me to say that they do not replace rental landline phones.Interesting that no one said that until now.

Looks as though landline users are to become obsolete!

Complaint is now lodged with Telstra as they are still charging rental fees for no reason.

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Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Rental Phone


@originalferal wrote:

Thanks for your comments and now Telstra have contacted me to say that they do not replace rental landline phones.Interesting that no one said that until now.

Looks as though landline users are to become obsolete!

Complaint is now lodged with Telstra as they are still charging rental fees for no reason.


@originalferal As of the 1st of February 2019 you will no longer be able to rent a handset. If you already have a rental phone, you don't need to return it. The rental fee should have been removed from your bill. I recall Telstra did do a mail-out advising of the change to their rental customers.

 

Telstra will reimburse you of any rental fees from that date onwards.

 

Now if you want a new home phone you can either pay for it outright or pay it off.

 

https://www.telstra.com.au/home-phone/handsets 

 

I personally have the Telstra Call Guardian 301 which works very well with unwanted phone calls (When setup correctly).

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