What do I need to use the Telstra T-Voice® app?
To use Telstra T-Voice you will need the following:
How do I install the Telstra T-Voice® app?
To download the Telstra T-Voice app, you must have a compatible Apple or Android smart phone. Telstra T-Voice is compatible with Android 4.x and higher, iOS 6.1 for iPod Touch and iOS 7.x and higher for iPhone, iPad and iPad Mini.
The T-Voice app is free to download. To avoid incurring mobile data charges ensure you’re connected to your home Wi-Fi. The download size of the app for iOS is 20MB and 6MB for Android.
How do I set up the Telstra T-Voice® app?
Once you’ve downloaded the app onto your compatible device, you’ll need to complete the setup process.
How do I re-run the Telstra T-Voice setup?
You may need to re-run the T-Voice setup wizard if you’re registering to a different gateway or the T-Voice app is no longer registering to the gateway you were previously connected to. To re-run the wizard:
The Telstra T-Voice app acts as an extension of your home phone enabling you to make and receive phone calls at your home phone plan rates. To use the app, you’ll need to make sure you’re within the Wi-Fi range of the Telstra Gateway the app is registered to.
Please note, if you disconnect from Wi-Fi you won’t be able to use the T-Voice app- this includes leaving the Wi-Fi range your app is registered to.
How do I make a phone call?
You can call Emergency 000 using the T-Voice App. In the event of a power failure you will not be able to make any calls. You must make alternative communication arrangements to ensure you can make emergency calls if necessary.
How do I receive a phone call?
How you use your compatible device will determine the type of notification you’ll receive for an incoming call. Your smart phone will also alert you of an incoming call with a ringtone.
If you have an Android device, the call alert will cover the screen. Press answer to accept the phone call
If you have an Apple device, you’ll be notified in various ways. Click on the banner to accept the call. If your screen is locked, a notification of the incoming call will be displayed on your screen.
Slide the notification to the right to answer the call.
If you select ‘slide to unlock’ at the bottom of the screen, the notification is then dismissed, the ring tone is silenced and you’ll need to manually open the T-Voice App to answer the call.
Can I use my Telstra T-Voice app outside of my house?
You can make and receive phone calls at someone else’s place as long as they are a Telstra customer with a compatible Telstra gateway. To use your Telstra T-Voice App, you will have to register the App to their compatible Telstra gateway and be within their home Wi-Fi range. If you’ve previously registered the T-Voice app to another Telstra gateway, you’ll be prompted before connecting to the new gateway.
Note: Calling charges will be applied to the service number (home phone service) of that location. Your Telstra Home Phone or Bundle plan will not be charged. Your compatible smart phone or tablet will also receive all incoming calls for that location while in Wi-Fi range.
How do I access Telstra Home Messages 101® or MessageBank® from the Telstra T-Voice® App?
Select the icon to access Home Messages 101 or Message Bank. Alternatively dial 101 from the keypad and follow the voice prompts.
To display the keypad, select the icon
How do I change the Telstra T-Voice® App ringtone?
When you set up the Telstra T-Voice app on your compatible smart phone or tablet, it will be assigned a number (1** - 7**). This number can then be used to make and receive internal calls between compatible devices in the home. These calls are free and are made by calling the device number then pressing ‘**’.
On NBN only, you can call the T-Voice 502 handset from the T-Voice app by dialling ** and its number. For example, **1 will call the first T-Voice 502 handset.
Telstra T-Voice can share up to 1000 contacts from your compatible smart phone and tablet with all other T-Voice enabled devices connected to your compatible Telstra gateway.
How do I share my contacts from my smart phone or tablet?
The app will default to not sharing contacts during the setup wizard. Follow these steps to share contacts if you didn’t do so during the installation process.
To stop sharing a contact, select the contact you don’t want to share when you are in the Contacts tab. Then slide the ‘Shared’ toggle to the left.
Any new contact created in the T-Voice app is automatically shared across all smart phones, tablets and T-Voice 502 handsets that are registered to the same compatible Telstra gateway.
How do I setup Call Waiting for Telstra T-Voice?
Before you start, make sure your smart phone or tablet has T-Voice registered and connected via Wi-Fi to your compatible Telstra gateway.
How do I setup Call Forwarding (Call Diversion) for Telstra T-Voice?
Before you start, make sure your smart phone or tablet has T-Voice registered and connected via Wi-Fi to your compatible Telstra Gateway.
What happens when I go out of Wi-Fi range?
As you move further away from your gateway, the home Wi-Fi signal strength drops. The T-Voice App will begin to beep when you are almost out of home Wi-Fi range. You will then have a few seconds to walk back into range to maintain the call. The call will end when you go out of Wi-Fi range.
When you walk back into Wi-Fi range the T-Voice app will automatically connect you back to the gateway. You will not have to step through the setup wizard again to connect back up to the gateway.
Why does my HTC phone keep on ringing?
The HTC Once XL must be configured to have Wi-Fi off when asleep otherwise the device will ring for a long period of time after receiving the call.
My Telstra T-Voice® App has an error message
Common error messages you may come across are related to the T-Voice app not being connected to the gateway. Some examples are:
Try these steps to resolve your issue:
If the issue continues:
Why isn’t the battery on my T-Voice 502 handset charging?
If the charging symbol is not being displayed on the handset after a few seconds you can either replace the batteries with equivalent rechargeable batteries.
Why is the blue light on the T-Voice 502 handset flashing?
The blue light flashes when you receive a missed call or receive a new message. If you view the Call Log or listen to the new message, the blue light will stop flashing.
To disable the blue light:
Please note, this will disable the LED light altogether meaning that you will not know when the phone is charging or needs charging.
How do I turn the screen off on the T-Voice 502 handset?
The handset screen will dim after 30 seconds and turn off completely after 1 minute of inactivity.
How do I increase the volume on the T-Voice 502 when on speakerphone?
You can increase the volume by pressing the top volume button on the side of the handset during the call.
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