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Home Phones

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Community Manager ashliem Community Manager
Community Manager

    The Priority Assist Phone is offered to our Priority Assist customers with a Telstra voice service on copper, velocity and NBN FTTP technologies.
The Priority Assist Phone will automatically switch over to a pre-installed mobile SIM card to enab ...

Community Manager EmeLou Community Manager
Community Manager

Reprogramming instructions for the removal of the CVPN - least cost/dial plan features from PBX/CPE equipment   CVPN Dial Plan Customers using Switched Access Method: Remove Switched Access (18811/18810) Least Cost Routing and Dial Plan Access   Rep ...

Community Manager DanK Community Manager
Community Manager

If you're getting a dial tone that sounds different from your normal dial tone, it's likely to be one of the ones listed below.  Have a listen to see if it's what you're hearing on your home phone:   The Stutter Dial Tone is exactly what it sounds li ...

Telstra (Retired) PaulQ
Telstra (Retired)

We recommend trying the steps below or using our easy online tool to help you resolve simple issues with your home phone line, without the need to report a fault.    The Isolation Test
Before contacting us you can perform an Isolation Test which will ...

Telstra (Retired) PaulQ
Telstra (Retired)

We operate a specialist centre to assist you if you're receiving unwanted phone calls. Our staff are trained to deal with everything from basic advice, to liaising with the police on call tracing. They will help you come up with positive actions to s ...

Community Alumni (Retired)

QuestionI have done an Isolation test and found that i am not getting any dial tone. I am not using any Telstra services. 45 days back suddenly the internet speed dropped to 0.12 Mbps from 10 Mbps. I am not able to lodge a complaint as Telstra needs ...