Stafturbo
Level 1: Cadet

Wait times

Told 6 minute wait, still on hold 2 hours 40 mins later

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Wait times

Yes, that's not unusual at the moment. People have been reporting that they have been on hold for up to 6 hours and then for the call to drop out.

 

You are better off using the My Telstra app on your mobile to send a message. That way you can go about your day and when you receive the notification through your phone that someone has responded, you can start chatting.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Stafturbo
Level 1: Cadet

Re: Wait times

Thank you 

Stafturbo
Level 1: Cadet

Re: Wait times

3 hours 49 mins and counting

Stafturbo
Level 1: Cadet

Re: Wait times

6 hours 10 mins still waiting 

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