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Level 1: Cadet

Why is it so impossible to contact Telstra

Communication is Telstra's business and yet trying to contact them is hopeless. 

 

Their online chat window pops up temptingly but doesn't appear to be working. 

 

I found a number I can call from NZ but they want to send me an sms message to my cell phone but it doesn't recognise my cellphone number and I get disconnected.  

 

Ridiculously frustrating - does anyone have a magical answer ?

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