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Captain19
Level 1: Cadet

Mateo23
Level 1: Cadet

Two issues I'm experiencing; Telstra pre-paid phone with an android HTC U11. Always connected to 4g or 5g and sufficient credit. 1.) Started within the last couple of month, ANY outgoing call I make cuts out before ringing. To a mobile telstra, optus ...

HTC10
Level 1: Cadet

Hi,      how do i know HD Calling(VOLTE) is enabled on my account which is prepaid.I have two HTC phones and neither have the volte option.

893
Level 1: Cadet

Want to unlock pre paid phone without using my My Telstra and being sent links

enigma47
Level 2: Rookie

can someone please tell me how do i get a prepaid mobile unlocked from Telstra net work as i want to gift the mobile to a family member who cannot afford another mobile.. its a HTC Desirethank you in advance !!

RJJMF
Level 1: Cadet

Is it possible to update from Android 4.4.2 on my HTC One Mini 2 in order to run the COVIDSafe app?

Suth11
Level 2: Rookie

I ordered this device 6 weeks ago. Order receipt says expect within 7 days.one week ago a box turns up with a SIM card in it, that’s it, nothing else, no info on the hub.How do I locate my device? Logging into my account is useless as it shows nothin ...

Hellboy8
Level 1: Cadet

Hi,  Can I still buy the 5G HTC hub? I have been looking to buy this device for more than 2 months. Even now, Telstra moves it from the website. Regards.

Pappy3129
Level 1: Cadet

Bought simcard from Woolworths, cashier said it was activated??I can't do anything??? No data, texts, ringing etc. Help ple

epajay
Level 1: Cadet

My current plan includes a second SIM with 2Gb data allowance for an additional $5 per month. Is this included in the new plan? if not, how do I get a second data SIM, and what is the price?

Peterthe1
Level 3: Gumshoe

Hopefully someone can help. Just found out today that my Voicemail has been turned off. I have not requested this or changed settings. Anyone else have this problem. Anyone know how to get Voicemail back on? When I go into Voicemail settings everythi ...

peachtree
Level 1: Cadet

Hello,My voice mail on my phone has 2 problems all of a sudden: 1- when I am on a call my voice mail does not come on and it goes to a telstra message to leave a short message and it will be sent as a text - how do I turn voice mail back on.Voice mai ...

Damir
Level 1: Cadet

When are you releasing the Android 9.0 update for HTC U11 this has been available via HTC for a couple of months now. 

caseyporter
Level 1: Cadet

PaulineA
Level 1: Cadet

I've had 2 HTC's and both have let me down. My first simply stopped working so I thought it had been water damaged however upon upgrading, this one also died within a year so I've gone back to Samsung and with the new A70 i couldn't be happier ! 

Oneye
Level 1: Cadet

Just purchased a HTC U12 life through Kogan, everything works great except i am unable to send and receive MMS, have turned on receiving MMs in the phone but still not receiving says network error and stops sending the message.

BruserSnr
Level 2: Rookie

Is Norfolk Island considered international for International Roaming / Day Pass purposes?

SlowHand
Level 1: Cadet

Belong SIM in an old Telstra HTC phone is prompting for “SIM network subset unlock PIN”. How do I get the PIN?

YellaRocky
Level 1: Cadet

Since connecting to the NBN I have realised that when my burglar calls me with an alarm -- an autodialler, It does not translate DTMF codes from my mobile -- HTC Desire 626 or Samsung S9 through the voip portal of the modem. I only hear a click on th ...

Autumnsmum
Level 1: Cadet

Hi, some people are reporting that my phone is saying that the number is not connected. I am still recieving some calls tho from others. I have appointment phone calls this week that are not recieving on my phone, please help!

RemoteOffroad
Level 2: Rookie

So on a lot of Telstra’s Marketing and device info pages. The HTC 5g Hub displays current Data Usage on a progress bar on the top of the home screen and also device internet speed information. currently my device does not show this information on the ...

ChrisW78
Level 2: Rookie

I keep getting an video error message on my all live pass. I have tried everything including deleting App and reinstalling and clearing data. Could I please get some help with this.

feral
Level 1: Cadet

I put my 30 voucher code in and it excepted it a few hours ago and yet I didn't get it I can not send msgs it don't show up in balance and it won't except the code again

Strickland59
Level 1: Cadet

Want to buy another desire 510

Peterthe1
Level 3: Gumshoe

Hopefully someone can help. Just found out today that my Voicemail has been turned off. I have not requested this or changed settings. Anyone else have this problem. Anyone know how to get Voicemail back on? When I go into Voicemail settings everythi ...

BruserSnr
Level 2: Rookie

Is Norfolk Island considered international for International Roaming / Day Pass purposes?

SlowHand
Level 1: Cadet

Belong SIM in an old Telstra HTC phone is prompting for “SIM network subset unlock PIN”. How do I get the PIN?

Nico_Wolfwood
Level 3: Gumshoe

Just a quick question, is there any consideration for Telstra to sell the new HTC U12+? Being a fan of HTC I have never had a problem from the HTC Desire through to the HTC 10. Just thought I'd ask before I consider buying the handset outright from H ...

dmed
Level 1: Cadet

Can anyone advise how I can change my phone settings to receive MMS messages?Currently I receive a message saying 'Message not downloaded - generic network failure' when people send me MMS messages.New problem encountered since moving to using a HTC ...

AE009
Level 1: Cadet

I have just upgraded my phone from HTC M9 to HTC 10 only to find that that newer phone is still running on older version of software? My M9 had updated to Nougat version of Android via Telstra network, why hasn't my new phone? HTC 10 was purchased ou ...

SiameseTool
Level 1: Cadet

Hey guys, I've checked the Update Tool and there's currently no info regarding estimated release date of the Android Nougat update for HTC 10. Any idea when this will be rolling out?

jsedmak
Level 2: Rookie

G'day Telstra Support Team, I have an HTC One M9 phone I bought outright here in Oz which does not have the Telstra MMS settings pre-loaded on it... So my dilemma is: How can I set the APN such that MMS and mobile data work, AND AFL Live Pass video s ...

GregD
Level 3: Gumshoe

My wife's Telstra Signature Premium did the Nougat update a few days ago.  Now her Gmail and Google play have stopped working, when they are opened the scree just stays white and never loads.  Other apps working OK on both 4G and WiFi onlya appears t ...

ReubenF
Level 1: Cadet

I updated on my HTC M9 yesterday with the latest 7.0 Android update.Since then, the Gmail app and Google Play do not work.I have:Cleared cachesRemoved gmail account (now I cannot re-add it, either by trying to add a Google account or an Exchange/Othe ...

JanetteT
Level 5: Eagle Eye

Is there any information on what colours will be available for the HTC One M9? I don't particularly like the two-tone look of the silver/gold version and would much prefer the gunmetal grey version. I'm aware that Telstra only offered one colour of t ...

Superlanboy
Level 2: Rookie

I'm having issues making calls without first enterring the country code.  For example, if i try calling 0431 123 456 the phone call is simply not made.  However if I call +61 431 123 456, it works fine without any issues.  Any ideas what could be cau ...

susantb
Level 1: Cadet

hi.i dropped my phone and it appears to be not working,i cant get to the telstra store to organise a replacement as per my insurance,for a couple of weeks,if i buy a cheap pre paid phone i know i can connect my phone to it but how do i do this

diproctor
Level 1: Cadet

All my emails - old & new hae dissapeared

Aitch78
Level 1: Cadet

I have just purchased a Pre Paid 4GX WI FI Unit. I have not yet activated the sim card, but would like to know how long do I have before I have to activate it. In other words how long does it last before activation is required...

Raymondc
Level 2: Rookie

Hi. I've just put an 8Gb micro SD in my T126 Cruise phone. The user manual has no information on how to manage the use of the extra storage. My question is can I set it up so that any photos I take on the phone are saved directly on the card, or can ...

Renee83
Level 1: Cadet

Can I unlock my pre paid mobile from the telstra network and pay online?

TheoK
Level 1: Cadet

Hi - I have lost my HTC Desire on new years day but still have old sim in old HTC . I am connected to wireless and get everything like that which is through bigpond but network isnt activating to make phone calls and send SMS. The signal strength ico ...

Shawn1
Level 1: Cadet

Hi ive lost my phome and Urgently need to read my txt msgs 

jbngar1
Level 1: Cadet

Hi Guys The HTC 10 is set to be announced next Tuesday. Has Telstra got any plans to carry it? If so, what is the likely lead time between launch and availability? Thanks for your timejbng :-)

iteese
Level 3: Gumshoe

Hi, I'm desperately in need of a new handset, but would prefer a Blue Tick approved device. I was going to buy the S7 Edge, but noted that the HTC 10 is coming out very shortly. Can anyone confirm if it will be Blue Tick approved? If it won't be, I'l ...

jasnick
Level 10: Junior Detective

Sorting  out my aps and found I have several Telstra ones. Telstra 24x7Telstra AirTelstraWi-fi maximiser - all neededTelstraOne Is the last one - TelstraOne -   necessary?Thanks

SenTech
Level 1: Cadet

Hi all,I was just wondering.Is there a way to get the Telstra ROM for the HTC ONE M8 back and re-lock the bootloader?
I unlocked the bootloader but I regret it so much.It would be very helpful if Telstra could give me the ROM so I could revert it back ...

Puxty
Level 1: Cadet

I've got an HTC one M8 that we got from the Telstra on-line store which now appears to have a couple of dead pixels showing up on the screen. Should I return it to the shop and how much will it cost to fix?

Dawn01
Level 1: Cadet

My son has put an program on my mobile phone and now half the time when I want to use the phone, it freezes and I have to turn the power off. He's away at the moment, how can I stop this.

893
Level 1: Cadet

Want to unlock pre paid phone without using my My Telstra and being sent links

RJJMF
Level 1: Cadet

Is it possible to update from Android 4.4.2 on my HTC One Mini 2 in order to run the COVIDSafe app?

Suth11
Level 2: Rookie

I ordered this device 6 weeks ago. Order receipt says expect within 7 days.one week ago a box turns up with a SIM card in it, that’s it, nothing else, no info on the hub.How do I locate my device? Logging into my account is useless as it shows nothin ...

Pappy3129
Level 1: Cadet

Bought simcard from Woolworths, cashier said it was activated??I can't do anything??? No data, texts, ringing etc. Help ple

epajay
Level 1: Cadet

My current plan includes a second SIM with 2Gb data allowance for an additional $5 per month. Is this included in the new plan? if not, how do I get a second data SIM, and what is the price?

LuckyLuke
Level 2: Rookie

Hello 
My stock HTC M9 is stuck in a boot loop.
S-ON 
OS 4.30.841.1
I can access the stock recovery mode by 'Reboot to Recovery Mode' then pressing power + volume up when the red triangle appears. 
In recovery mode I can Apply update from ADB and Apply up ...

Bexley148
Level 1: Cadet

If I had read all of the previou comments, I would never have completed my update. Same problem!! Now have a brick as well!! However, my phone is out of warrenty as it is over 12 months old. Anybody found solutions yet?

needserioushelp
Level 1: Cadet

hi, so when telstra went down on thursday my phone obviously lost reception, i know everyone is all hapy and their phones are working again, but i still have not gotten any reception or anything and i need to know why this is happening. there is noth ...

Soroe93
Level 3: Gumshoe

I used to own a HTC Desire C and for notification sounds you set the default sounds for messages (texts) default ringtone and so on but I quickly found with the new Desire 300 that when I tried to change my notification sound it had ONE option only a ...

OzzyZR
Level 1: Cadet

Hi, I want to start a new business plan with Telstra and pre-order the HTC One in black, though the stock seems to have run out for that colour option.Is there no way to pre-order and simply wait for that colour to come back into stock before receivi ...

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