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enigma47
Level 2: Rookie

can someone please tell me how do i get a prepaid mobile unlocked from Telstra net work as i want to gift the mobile to a family member who cannot afford another mobile.. its a HTC Desirethank you in advance !!

RJJMF
Level 1: Cadet

Is it possible to update from Android 4.4.2 on my HTC One Mini 2 in order to run the COVIDSafe app?

Suth11
Level 1: Cadet

I ordered this device 6 weeks ago. Order receipt says expect within 7 days.one week ago a box turns up with a SIM card in it, that’s it, nothing else, no info on the hub.How do I locate my device? Logging into my account is useless as it shows nothin ...

Hellboy8
Level 1: Cadet

Hi,  Can I still buy the 5G HTC hub? I have been looking to buy this device for more than 2 months. Even now, Telstra moves it from the website. Regards.

Pappy3129
Level 1: Cadet

Bought simcard from Woolworths, cashier said it was activated??I can't do anything??? No data, texts, ringing etc. Help ple

epajay
Level 1: Cadet

My current plan includes a second SIM with 2Gb data allowance for an additional $5 per month. Is this included in the new plan? if not, how do I get a second data SIM, and what is the price?

Peterthe1
Level 3: Gumshoe

Hopefully someone can help. Just found out today that my Voicemail has been turned off. I have not requested this or changed settings. Anyone else have this problem. Anyone know how to get Voicemail back on? When I go into Voicemail settings everythi ...

peachtree
Level 1: Cadet

Hello,My voice mail on my phone has 2 problems all of a sudden: 1- when I am on a call my voice mail does not come on and it goes to a telstra message to leave a short message and it will be sent as a text - how do I turn voice mail back on.Voice mai ...

Damir
Level 1: Cadet

When are you releasing the Android 9.0 update for HTC U11 this has been available via HTC for a couple of months now. 

Peterthe1
Level 3: Gumshoe

Hopefully someone can help. Just found out today that my Voicemail has been turned off. I have not requested this or changed settings. Anyone else have this problem. Anyone know how to get Voicemail back on? When I go into Voicemail settings everythi ...

BruserSnr
Level 2: Rookie

Is Norfolk Island considered international for International Roaming / Day Pass purposes?

SlowHand
Level 1: Cadet

Belong SIM in an old Telstra HTC phone is prompting for “SIM network subset unlock PIN”. How do I get the PIN?

Nico_Wolfwood
Level 3: Gumshoe

Just a quick question, is there any consideration for Telstra to sell the new HTC U12+? Being a fan of HTC I have never had a problem from the HTC Desire through to the HTC 10. Just thought I'd ask before I consider buying the handset outright from H ...

dmed
Level 1: Cadet

Can anyone advise how I can change my phone settings to receive MMS messages?Currently I receive a message saying 'Message not downloaded - generic network failure' when people send me MMS messages.New problem encountered since moving to using a HTC ...

AE009
Level 1: Cadet

I have just upgraded my phone from HTC M9 to HTC 10 only to find that that newer phone is still running on older version of software? My M9 had updated to Nougat version of Android via Telstra network, why hasn't my new phone? HTC 10 was purchased ou ...

SiameseTool
Level 1: Cadet

Hey guys, I've checked the Update Tool and there's currently no info regarding estimated release date of the Android Nougat update for HTC 10. Any idea when this will be rolling out?

jsedmak
Level 2: Rookie

G'day Telstra Support Team, I have an HTC One M9 phone I bought outright here in Oz which does not have the Telstra MMS settings pre-loaded on it... So my dilemma is: How can I set the APN such that MMS and mobile data work, AND AFL Live Pass video s ...

GregD
Level 3: Gumshoe

My wife's Telstra Signature Premium did the Nougat update a few days ago.  Now her Gmail and Google play have stopped working, when they are opened the scree just stays white and never loads.  Other apps working OK on both 4G and WiFi onlya appears t ...

ReubenF
Level 1: Cadet

I updated on my HTC M9 yesterday with the latest 7.0 Android update.Since then, the Gmail app and Google Play do not work.I have:Cleared cachesRemoved gmail account (now I cannot re-add it, either by trying to add a Google account or an Exchange/Othe ...

RJJMF
Level 1: Cadet

Is it possible to update from Android 4.4.2 on my HTC One Mini 2 in order to run the COVIDSafe app?

Suth11
Level 1: Cadet

I ordered this device 6 weeks ago. Order receipt says expect within 7 days.one week ago a box turns up with a SIM card in it, that’s it, nothing else, no info on the hub.How do I locate my device? Logging into my account is useless as it shows nothin ...

Pappy3129
Level 1: Cadet

Bought simcard from Woolworths, cashier said it was activated??I can't do anything??? No data, texts, ringing etc. Help ple

epajay
Level 1: Cadet

My current plan includes a second SIM with 2Gb data allowance for an additional $5 per month. Is this included in the new plan? if not, how do I get a second data SIM, and what is the price?

LuckyLuke
Level 2: Rookie

Hello 
My stock HTC M9 is stuck in a boot loop.
S-ON 
OS 4.30.841.1
I can access the stock recovery mode by 'Reboot to Recovery Mode' then pressing power + volume up when the red triangle appears. 
In recovery mode I can Apply update from ADB and Apply up ...

Bexley148
Level 1: Cadet

If I had read all of the previou comments, I would never have completed my update. Same problem!! Now have a brick as well!! However, my phone is out of warrenty as it is over 12 months old. Anybody found solutions yet?

needserioushelp
Level 1: Cadet

hi, so when telstra went down on thursday my phone obviously lost reception, i know everyone is all hapy and their phones are working again, but i still have not gotten any reception or anything and i need to know why this is happening. there is noth ...

Soroe93
Level 3: Gumshoe

I used to own a HTC Desire C and for notification sounds you set the default sounds for messages (texts) default ringtone and so on but I quickly found with the new Desire 300 that when I tried to change my notification sound it had ONE option only a ...

OzzyZR
Level 1: Cadet

Hi, I want to start a new business plan with Telstra and pre-order the HTC One in black, though the stock seems to have run out for that colour option.Is there no way to pre-order and simply wait for that colour to come back into stock before receivi ...

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