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Cleverman
Level 1: Cadet

Hi there, I bought a Telstra dongle last week to use with a LiveU streaming device for streaming sports. I use it with an Optus dongle, where the two are bonded for better connectivity. The optus dongle works fine, but the Telstra one, although activ ...

han2407
Level 1: Cadet

My mobile message bank is set up with my greeting and activated. However, when I get calls and do not answer, messages are sent via a SMS text. Why is that so? I had the message bank working before, but now it does not allow callers to leave a voice ...

Pa27
Level 1: Cadet

ive had this modem for many years now am I able to use a different carrier, or is the modem locked ti Telstra

Van13
Level 1: Cadet

How can I send credit to my friends mobile 

em281
Level 1: Cadet

I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...

coltr
Level 1: Cadet

Cannot activate new simReceive telstra $150 sim in mail.Install in Telstra/Huawei 4G WIFI mobile broadband boxConnect to PC ok, taken automatically to Telstra activation site.key in SIM nrResponse is "The service number or SIM serial you've entered i ...

Geoff27
Level 1: Cadet

I have a Huawei wifi modem which fails to update regularly and then in turn refused to connect to some sites. Any thoughts would be greatly appreciated. Thanks, Geoff

TeeJay91
Level 1: Cadet

Why am I not able to see text messages on my phone.  The screen is just blank.  Have tried everything.  The phone is under warranty and purchased through JB HiFi, they've suggested that I contact you as they were unable to help me. 

KChiu
Level 1: Cadet

I need help to unlock prepaid 4G WIFI modem. It was a device purchase 2 years old.  The helpline nad LiveChat direct me to the App, the App keeps on asking for account ID / mobile number which I don't have.  Where I can I SPEAK to a real operator to ...

ZapbuzZ
Level 3: Gumshoe

Can someone please tell me why I could still get the Huawei modem after Huawei was banned? 

staffyxk9
Level 1: Cadet

Hi CrowdiesI got a Iphone Summerfit-r1:2 2/27 ASPH  HD cameraAnd i want to know does it work in AUST?I googled it and it showed Huawei brand or knock off?

Lynn13
Level 1: Cadet

I was in a 4G area today and got a notification that I am not voice call enabled on my HuaweiAny ideas on compatability or what I need to do? 

QEII
Level 1: Cadet

How can i tune on wifi calling?Do I need to get telstra to turn on this service for me first?I cannot find any setting on my Huawei handset Thank you

AJAvatar
Level 1: Cadet

Hi there, seeking solutions for my 4GX Huawei mobile boadband modem, wifi  connects to my laptop but suddenly disconnect the internet, each time i have to remove the modem battery to solve the problem, even hard reset didn’t help

Rozza76
Level 2: Rookie

Hello to anyone in Telstra support who may see this. EMUI 10 should have been pushed out OTA by now, so you're way behind the 8 ball now. All other telcos have done it, most other P30 Pro owners already have it - except many that are on contract. So ...

HaarisAli
Level 1: Cadet

Hi for all huawei p30 connected to Telstra we can't update to emui when will you guys do the security updates so we can update our phones

Cometzulu
Level 1: Cadet

What is happening with Hauwei P30 pro update to Emui 10 this is a premuim mobile and we have to wait so long why dont you give us our unlock codes.

looking4help
Level 1: Cadet

I have a Huawei Mate 20 Pro and want to use the VoLTE function on the Telstra network but it will not let me choose this option. Will this be enabled in the future?

Wahoodie
Level 1: Cadet

I have been waiting 17 days for my new phone to arrive. None of the tracking numbers work with either StarTrack or your own system. I have tried to call 132200 but my call is not worthy. I need someone to help me with this, as I am starting to lose m ...

Stuart64
Level 2: Rookie

Getting pissed off, still waiting for emui 10 for my p30 pro!  It appears that telstra are one of the slowest networks in Australia if not the world, to deliver updates. They've been saying the update will be coming for months now.And they still say ...

BKY
Level 1: Cadet

I have 3 mobile services on my bill. Mine, my husband's and my son's, the bill is just in my name. Previously, when I clicked on services, it showed all 3.now it only shows mine. Can you please tell me why this has changed and how I can get it back t ...

PeterPeter2
Level 1: Cadet

Hi I need to order a nano sim for my new phone. Everywhere says go in store but obviously the stores are shut and when I called up a few times they won’t connect me to an operator because it’s not high importance. I can’t find any way on the app to o ...

Telsomebodyelse
Level 2: Rookie

For supposedly the biggest WiFi bla bla bla the signal strength is consistently poor hence no internet connection

Nokia1
Level 1: Cadet

I’m paying $175 instead of $150 for my nbn $80 plus mobile $55 plus $15 booster. 
please remove the extra fees thanks and back date it four months. I don’t require the booster either thanks.  

202524
Level 1: Cadet

I need to change the account my bills out of

Van13
Level 1: Cadet

How can I send credit to my friends mobile 

Rozza76
Level 2: Rookie

Hello to anyone in Telstra support who may see this. EMUI 10 should have been pushed out OTA by now, so you're way behind the 8 ball now. All other telcos have done it, most other P30 Pro owners already have it - except many that are on contract. So ...

Caitlin74
Level 1: Cadet

Hi there,I'd like to unlock my Samsung S8 before I take it overseas and put a different SIM in it.I'm out of phone contract for this phone and on a BYO Plan.Thanks

footloose
Level 1: Cadet

I bought a $2 SIM Kit, activated it successfully and can connect to the Telstra site but no further.The activation success email tells me that I have,Phone number
048423****
Plan name
Telstra Pre-Paid Mobile Broadband GoLogging into the modem shows, und ...

CXB
Level 1: Cadet

I have just changed from Optus to Telstra using a new sim and same number. My mobile is a Huawei P9. I can no longer receive call messages or text messages. I have been to Camberwell Telstra where two staff spent about 90min unsuccessfully trying to ...

ZombieShock
Level 2: Rookie

Telstra has been stocking the Huawei P30 Pro since it's launch. In that time two major software updates have been released by Huawei - 1.124 and 1.153 - which add major features to the camera and other components, as well as android security updates. ...

Mummbles1987
Level 1: Cadet

How do i get my PUK code for my SIM card and my plan details I don't have three of my phone's that are on a plan and I have no details

MKA21
Level 1: Cadet

I have just purchased a prepaid SIM 30 GB for $10. I would like to use the 30GB data to connect to my LAPTOP in Mungindi (near Mungindi Hospital). Thanks for your help.

Ninasmall
Level 1: Cadet

Hi, I got a SMS with 25GB for free. But it's not on my data bank? What can I do, to get it?

efAston
Level 2: Rookie

Hi, I recently bought a second-hand Huawei Y560 L-02, and when I went to Huawei to unlock the bootloader, they said they couldn't do it because the phone is locked to Telstra. How do I unlock the phone from Telstra? I've never had any kind of plan or ...

rictic
Level 2: Rookie

Have a HUAWEI LTE WINGLE mobile broadband pre-paid dongle from Telstra. Telstra has changed their security codes and I can no longer get my usage on my dashboard. I have been on to chat for 1 and half hours on the 17th of February. I have been to tel ...

Bruce58
Level 1: Cadet

What is the charge on a mobile to ring a 1300/13 and 1800 numbers

Laikzy005
Level 1: Cadet

I have Huawei Ideos 5 and a HTC Wildfire phones and use the sims interchangeably. However, the Huawei Ideos 5 phone only recognises Optus and Vodaphone networks but not Telstra. I am with Telstra Mobile and ahve been for years. My Telstra mobile work ...

Cleverman
Level 1: Cadet

Hi there, I bought a Telstra dongle last week to use with a LiveU streaming device for streaming sports. I use it with an Optus dongle, where the two are bonded for better connectivity. The optus dongle works fine, but the Telstra one, although activ ...

em281
Level 1: Cadet

I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...

KChiu
Level 1: Cadet

I need help to unlock prepaid 4G WIFI modem. It was a device purchase 2 years old.  The helpline nad LiveChat direct me to the App, the App keeps on asking for account ID / mobile number which I don't have.  Where I can I SPEAK to a real operator to ...

Lynn13
Level 1: Cadet

I was in a 4G area today and got a notification that I am not voice call enabled on my HuaweiAny ideas on compatability or what I need to do? 

AJAvatar
Level 1: Cadet

Hi there, seeking solutions for my 4GX Huawei mobile boadband modem, wifi  connects to my laptop but suddenly disconnect the internet, each time i have to remove the modem battery to solve the problem, even hard reset didn’t help

Telsomebodyelse
Level 2: Rookie

For supposedly the biggest WiFi bla bla bla the signal strength is consistently poor hence no internet connection

2000455157337
Level 1: Cadet

Australia and World Wide

Sam179
Level 1: Cadet
nyeah
Level 2: Rookie

When is Telstra going to be pushing the updates for EMUI 10 for these handsets. It is not even listed on the current Device Update list, which oddly has been used as an acceptable response to these queries and then they are archived, with no result g ...

EAMo
Level 1: Cadet

Hello,

I recently upgraded from an iPhone to a Huawei Nova 3i, which is an excellent budget phone.

One issue I have with it, is that there is no Volte capability on the Telstra Network. I spoke with Telstra Tech support who advised that this particular ...

bashirfazli
Level 1: Cadet

Processor: HiSilicon Kirin 980Graphics adapter: ARM Mali-G76 MP10Memory: 8192 MBDisplay: 6.47 inch 19.5:9, 2340 x 1080 pixel 398 PPI, Capacitive touchscreen, 10-point multitouch, OLED, HDR, glossy: yesStorage: 256 GB UFS 2.1 Flash, 256 GB, 242.63 GB ...

Mick70
Level 1: Cadet
homestay
Level 1: Cadet

Can anyone provide feedback on the new Huawei P9 mobile as available from Telstra?I have had several Samsung Galaxy phones and could always upgrade to one of the later models but looking at some comments about the Huawei P9 l think it may be time for ...

CozmicCares
Level 1: Cadet

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