Bismerelda
Level 1: Cadet

4G dongle showing wrong amount of data remaining

 

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4 REPLIES 4
EthanG
Support Team
Support Team

Re: 4G dongle showing wrong amount of data remaining

Hey @Bismerelda, what device do you have and what is the discrepancy between the amount showing vs the amount remaining? 

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Bismerelda
Level 1: Cadet

Re: 4G dongle showing wrong amount of data remaining

Hi Ethan,

Thank you for replying. I have a Telstra 4G dongle.  Currently showing 7.75GB left but I actually have 22.3GB showing in MyTelstra and that is the correct amount. Not sure how that got changed but it was right the day before it was updated.

Cheers

Bismerelda

 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: 4G dongle showing wrong amount of data remaining

What is the model number of the 4G device (there are many Telstra 4G devices)?

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Bismerelda
Level 1: Cadet

Re: 4G dongle showing wrong amount of data remaining

Sorry didn't think of that. Model number is MF910.

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