Level 1: Cadet

4G Sierra USB Activation Problems

Hi everyone, I purchased the 4G dongle yesterday morning & was told I should be able to register the device & start using it within an hour of walking out the door. I have since spent over 2 hours on the phone with Bigpond Tech Support & they are saying my order has errors in Siebel & the account will not be activated until these are corrected. Can someone please help, I am thinking of taking it back today & canceling the service........very disappointing.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: 4G Sierra USB Activation Problems

Hello NJH1984,


Firstly, welcome to CrowdSupport Smiley Happy Please stick around and offer any expertise you have in the range of topics here in our Community.


Thanks for your post regarding the activation problems you've been having with your 4G Mobile Broadband device.


I'm sorry to hear of the issues you've been having with this and for any inconvenience caused.


I'd like to know if you've been able to use this device now since you've contacted our BigPond Technical Support Team?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit