Jumpin4Joy
Level 5: Eagle Eye

Activating Account

Is anyone else having trouble getting through on the phones to activate their mobile broadband? I have tried all day today, been on hold for about 20-30 mins each time then get hung up on.

 

Why did Telstra take away the activate online option. Would have been so much easier.

 

Thanx

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2 REPLIES 2
Tyrone
Level 9: Captain

Re: Activating Account

Hi Jumin4joy,

I am really sorry that you could not get through to us to activate your mobile broadband  first time around. :smileysad:

We have had quite a high traffic load over the past 36 hours and have continued to work hard to ensure that we are providing our customers with the best possible experience.

 

If you would like to call 1258880 today i am sure they will be able to assist you further .

I thank you for sharing your feedback, however, it is great to know where there are areas that need improvement.

Here's hoping that your future experiences are more positive. :smileyhappy:

-Tyrone

Always look on the bright side of life Smiley Happy and remember, kudos it!
Jumpin4Joy
Level 5: Eagle Eye

Re: Activating Account

Hi Tyrone

thanks for your reply, but again tried all day and only get as far as being on hold then get hung up on again. Starting to get frustrated.. is there no other way to activate it?

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