Newtoitall
Level 2: Rookie

Adding a new device to existing account

Answered

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the transaction a lot more easily. What do you reckon? Smiley Happy   Is there a way around this? I've tried ringing local stores but haven't been able to raise anyone.  Cheers

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ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Adding a new device to existing account

Under the Australian Government's "Responsible Lending Laws", Telstra is obliged to credit check you, as you're taking out a new financial contract.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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ProfessorPhone
Level 23: Superhero
Accepted Solution

Re: Adding a new device to existing account

Under the Australian Government's "Responsible Lending Laws", Telstra is obliged to credit check you, as you're taking out a new financial contract.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

Newtoitall
Level 2: Rookie

Re: Adding a new device to existing account

Thanks Prof.  I guess the same thinking applies to the need to make sure I am the same person who has had an account for years. Smiley Happy

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