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PeterMdy
Level 1: Cadet

Been on Help Messaging for over three hours today. My order was placed last Friday for new 5G device and upgrade to 5G plan. Order has been showing as In Progress. There doesn't seem to have been any action on it. I was told to expect the order to be ...

Bismerelda
Level 1: Cadet
Bruce-H
Level 2: Rookie

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

Curious-Bob
Level 2: Rookie

What is the DHCPv6 Prefix Delegation (/64, /60 or /56 etc.) assigned to Mobile Broadband services?  

jocksquin
Level 2: Rookie

I have Telstra ORBI Router with One Satellite providing all wireless email and internet to my home.I do not have ADSL or NBN.The "steady state" indicator of both the Router and satellite working correctly,is a steady BLUE LED. Until recently,after po ...

Mickro
Level 1: Cadet

Telstra 4GX. MF985T Not showing correct time. I suspect it is not picking up the time zone from the network. It is showing time 30mins earlier than correct time and I can’t find any way to change it in the settings

Brkn_My_Trust
Level 1: Cadet

Hi All,As above seriously over Telstra terrible service and non existent support.Can I use another providers SIM in my Nighthawk M2?

6112
Level 1: Cadet

will not allow me to into my account to recharge my account for pre paid broadband it  say's all the stuff is wrong  so just wounding what to do

Elsker
Level 2: Rookie

I have had Telstra 4G mobile Broadband using a Nighthawk M2 for about 8 months, I am in a remote area and my only other access is via Skymuster satellite. I have to ue an external aerial to get a signal but with that I get 4 bars and the signal is ra ...

R2R1
Level 1: Cadet

Help! My modem isn't registering input from external antenna anymore. I've had my Netgear M2 modem for a few months using one external antenna and it's worked fine. It gets our reception to around 103dBm  Today it seems the external antenna ports hav ...

set89
Level 1: Cadet

Hi, I updated the software but as a result the wifi has switched off & i cant switch it back on

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Tjm21
Level 1: Cadet

I have 2 prepaid services 1 for my phone and 1 for pc how do I get both numbers onto the app so I can check the balance of the broadband one

tableland1103
Level 1: Cadet

Why does my account list my speed as reduced due to excess when i am only around halfway though my allowance 

Janie13
Level 2: Rookie

I went into Telstra shop who told me to go to m.home but cannot get anything when I type that in

Alan4459
Level 1: Cadet

live and run a business in country NSW.  We use fixed wireless for internet.  External elevated antenna pointed at the tower, Netgear nighthawk connected to that antenna.  Usually works OK, with 2 bars of 4G and download speeds of over 4mbps.  Not br ...

MandyV
Level 1: Cadet

How can I check the service number on a sim as the number on my wifi plus box isnt being recognised  

Raptor76
Level 2: Rookie

I'm hoping to connect my newly acquired Netgear mr2100 to the orbi setup that I have. My orbi setup works perfectly with the satellite NBN from sky mesh. I can access remotely and I have circle enabled. My issue is that satellite only gives me 80gb p ...

margnterry
Level 1: Cadet

Hi all, we have just updated to the new gen 2 Telstra modem. It is working well & I have no complaints.
My question is re the built in SIM card, as we travel in an RV we also have a RVWIFI router, which uses a prepaid data SIM card, can I use the Tels ...

Tattycat
Level 4: Private Eye

Purchased new modem aboveWhen installing it would not accept the security code.Additionally when trying again the auto run.exe file had disappeared from the screen. I need VERY EASY TO FOLLOWSTEP BY STEP instructions to fix Thank you 

unknownuser12
Level 2: Rookie

10GB + 15GB Bonus. I try to recharge but completely different deals appear as if it has intentions to decive customers. Should this be reported to the telecommunication ombudsman as deception? Or am I doing something wrong? https://www.telstra.com.au ...

jas407
Level 1: Cadet

Hi need to know if I can upgrade my existing Telstra prepaid mobile broadband number to the "Telstra Upfront Data Plan Medium" without any delays in activation. Happy to use a new number just that I live in rural area and there are no telstra shops n ...

Polly69
Level 1: Cadet

I haven’t used my mobile broadband for quite a while as I’ve been using my wifi, however I am holidaying at my in-laws and their wifi is down so I thought I’d get my mobile one out. However it’s telling me I can’t connect due to invalid username or p ...

Tattycat
Level 4: Private Eye

Does a telstra shop sell and replace the battery for the model broadband dongle above ?

Me_In_The_Bush
Level 1: Cadet

I am near two towers Trentham and Bullarto in Victoria. I currently receiving this Cell id 89610180003521954296. Can anyone tell me where I can confirm which tower this is I am trying to identify which I should point my antenna towards

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Raptor76
Level 2: Rookie

I'm hoping to connect my newly acquired Netgear mr2100 to the orbi setup that I have. My orbi setup works perfectly with the satellite NBN from sky mesh. I can access remotely and I have circle enabled. My issue is that satellite only gives me 80gb p ...

unknownuser12
Level 2: Rookie

10GB + 15GB Bonus. I try to recharge but completely different deals appear as if it has intentions to decive customers. Should this be reported to the telecommunication ombudsman as deception? Or am I doing something wrong? https://www.telstra.com.au ...

te12
Level 1: Cadet

I have a new USB modem. To purchase pre-paid credit from BPAY:
2 questions: 1 —Do I pay money to the Telstra biller code 23796  ? 2 — Is ‘my’ reference number (and where my credit/data recharge will appear) my 13 digit ‘account number’, for the USB mo ...

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Newtoitall
Level 2: Rookie

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the tran ...

duffa
Level 2: Rookie

I have a MU500 5G modem and cannot remote to cameras from phone outside of premises. Originally this was setup on an NBN modem/router and I selected the MU500 as it allows port forwarding. Is it possible that Telstra have the ports blocked on the 5g ...

Random_Shouting
Level 1: Cadet

I have four devices that collectively share 130 GB of data (80GB + 40GB + 5GB + 100MB).I just received my 5g pro modem and want to know if I can make it display all the pooled data on its screen instead of the 5 GB plan that that SIM is on?  The SIM ...

alvas0
Level 1: Cadet

I would like to port my number from another provider onto a new mobile broadband plan with Telstra, but I can't see an option for porting when signing up. Is it possible?I have had the number for years and use it to receive text messages that I don't ...

LAS24
Level 3: Gumshoe

The above device is not accepting the password provided on the security card issued by Telstra. After contacting the store, they suggested to login to http://192.168.1.1 to then change the password. This page will not load. I have tried on different ...

Palpatine
Level 20: Director

My son is about to move into his newly renovated house and is planning to operate on 5G as he has good 5G coverage.   https://www.telstra.com.au/customer-terms/home-family#mbb offers $75/m, (plus $24.95 for the modem) incl 200Gb/month?.   The agent h ...

Telstravictim
Level 3: Gumshoe

I recently went up along the Cape York coast & found a non-existent mobile phone/broadband coverage.My friends & I could not get the weather, we had to call passing ships to get updates.  Even on VHF Channel 16 at times it was difficult to get the we ...

Lily0320
Level 2: Rookie

I know I can take my broadband box away with me but can I run it through an inverter in a Motorhome?  

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Monaas
Level 1: Cadet

HI, looks like I can get 5G at home. I obtained a Huawei B818-263 (same as what was offered by Telstra before HTC and mMwave pro), however it is from Optus. These are supposed to be unlocked.Before committing to the sim data plan, question is, will t ...

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 2: Rookie

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Desperanza
Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

kenny-osi
Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Bismerelda
Level 1: Cadet
rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

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