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19422
Level 2: Rookie

do I have to have my mobile wifi connected to recharge

Mbv
Level 1: Cadet

I purchased a postpaid 200gb mobile broadband plan and a 4gxpro modem.  I received the 4gxpro today with a sim which I installed, charged the battery etc. Having gone through the set up to the letter, it's showing no service. I removed the sim and ba ...

Elsker
Level 1: Cadet

So I am an existing Telstra Mobile Phone customer, I placed an order online for mobile broadband on the 23rd of June, I understand there are delays and was/am ok with that, however I am confused about what I should do now, on Monday I received 2 Mobi ...

Del1313
Level 1: Cadet

We have 5 mobile services with Telstra in our household and all are showing SOS only tonight.  This started around 6pm and still no service 5 hours later.  The same thing happened for several hours 2 days ago.  I can't call Telstra as I have no servi ...

DavidBrookesDF
Level 1: Cadet

Work has a Telstra 4GX Wi-Fi Pro (Huawei model E5787Ph-67a) has the occasional issue. I tried to download an available update for it but it keeps failing. I have tried via the device and via the device's homepage with a smartphone connected to it via ...

NASA
Level 1: Cadet

Hi, I have the following Mobile Wi-Fi modem that I paid for. I would like to know the process for unlocking this unit to use any sim card.

taffy1
Level 1: Cadet

I have purchased a mobile broadband pre paid sim starter pal order no. PPST51107099 on Thursday 2/7/20 after ordering the sim l realised it was the wrong plan.Can l return sim and transfer the credit to my phone account

Whatever
Level 1: Cadet

Simple Question I have just cancelled my 5G Hub contract.Is the Hub Network locked ?

ADA4
Level 1: Cadet

 I was able to have a text conversation with a real, live person at Telstra but I can't remember how I got the link sent to me! Anyone know how to initiate a text chat with them? Have been on hold for 55 mins now and not getting anywhere.....

wittec
Level 1: Cadet

Just bought an Asus 4G-AC68U modem (after lots of research) and a Telstra Fixed Wireless Broadband Plan. Set it up in Brisbane and worked well. I'm now in Brooms Head in Northern NSW right next to a new Telstra Tower. My phone gets 4 bars and the Asu ...

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 1: Cadet

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

Elsker
Level 1: Cadet

So I am an existing Telstra Mobile Phone customer, I placed an order online for mobile broadband on the 23rd of June, I understand there are delays and was/am ok with that, however I am confused about what I should do now, on Monday I received 2 Mobi ...

NASA
Level 1: Cadet

Hi, I have the following Mobile Wi-Fi modem that I paid for. I would like to know the process for unlocking this unit to use any sim card.

taffy1
Level 1: Cadet

I have purchased a mobile broadband pre paid sim starter pal order no. PPST51107099 on Thursday 2/7/20 after ordering the sim l realised it was the wrong plan.Can l return sim and transfer the credit to my phone account

Whatever
Level 1: Cadet

Simple Question I have just cancelled my 5G Hub contract.Is the Hub Network locked ?

telstra02
Level 1: Cadet

How do I get help connecting to NBN - I've now been waiting on the telstra phone line for over an hour!!!!!!!!!!!!!!!!!!!!

TheBoganConLai
Level 1: Cadet

The nighthawk M1 is probably long in the tooth these days.  Having said that, I'm trying to update the firmware on mine.
I've signed into my netgear dashboard and stuff ... no problem thanks to the support pages letting me know how to reset the passwo ...

Annie114
Level 1: Cadet

Tried to activate this device times out while activation pending. Read other information if you try the suggestion and register this USB mobile broadband on a device running Windows 7or 8, can you then use it with a device running Windows 10? 

Human11
Level 1: Cadet

I recently bought a new Netgear Nighthawk broadband device and have it set up on a plan, but I’d like to pay out the full amount for the device now. Does anyone know how to? Data usage will still be month to month and that’s fine but I don’t want the ...

Jampot666
Level 1: Cadet

Usually I am able to print my emails, but occasionally when I click to print, numerous blank pages come out of the printer and none have the message I want printed.  Is this a sender issue?  (I use Firefox as my browser)

Banksy1
Level 1: Cadet

Hi all,I have almost finished building a new home on acreage  and even though I'm behind a major shopping centre, there is no NBN available. I have been advised that mobile broadband is the way to go over satellite. What plan is the best?. I need it ...

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