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Jans1
Level 1: Cadet

I am 63 and not technical.  I was on the phone to a Telstra rep about another subject when we got onto my Optus home internet.  She said it would be cheaper for me for her to send me a sim which I could put in my old Vodafone pocket WiFi that I haven ...

Andreabbb
Level 1: Cadet

Hi there. Please tell me there is a better deal than the $150 for 30G deal for recharge.

TechSupport
Level 1: Cadet

Hi, I am looking for information regarding the setup of remote management of the Netgear Nighthawk M2 please. I would like to remote to the device using the web interface. I am finding different manuals that suggested they are related to this device ...

Greg0011
Level 1: Cadet

I signed up to a New mobile data post paid plan, during the sign up I was offered the option to setup billing, but when it got to that page it said it wasn't working and to come back later. Today I received a SIM is a Postbag, and nothing else, if I ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 1: Cadet

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

PropDir
Level 1: Cadet

Hi all - I am just looking for some advice regarding Telstra services, and how best I can use it to get mobile internet access from my laptop. I will basically be purchasing a new laptop shortly, which will also have an in-build Cellular capability v ...

Marko8
Level 2: Rookie

Just recently purchased a prepaid sim card from coles and activate my sim as mobile device. My plan is to use it on mobile broadband/internet device. When i go to recharge i don't see an option 35GB for $50. Can you assist on why is that? Thanks

KevinPaul77
Level 1: Cadet

4GX

I just purchased 4GX WIFI PRO for my Security Recorder to find out that there’s no Ethernet port. I told the lady at the Telstra shop what I required it for and this is what she sold me. Is the a way of fixing this problem? 

Ellyrodgers1999
Level 2: Rookie

I have a mobile broadband device, it gets 2 bars of 4g service. In non peak hours i average anywhere between 35-50 however in peak hours im getting 100+ ping or 80-90 with packet loss. It seems that my connection is not prioritiesed and loses packets ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 1: Cadet

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

SantiArtha
Level 2: Rookie

I have a Telstra 4G My Pocket Wi-Fi Plus that I bought  a few years ago that I want to reactivate. There is a SIM in it and I have the number vut it was deactivated years ago. Also, I can't get the SIM out of the device. And where do I need to go to ...

Jans1
Level 1: Cadet

I am 63 and not technical.  I was on the phone to a Telstra rep about another subject when we got onto my Optus home internet.  She said it would be cheaper for me for her to send me a sim which I could put in my old Vodafone pocket WiFi that I haven ...

Andreabbb
Level 1: Cadet

Hi there. Please tell me there is a better deal than the $150 for 30G deal for recharge.

TechSupport
Level 1: Cadet

Hi, I am looking for information regarding the setup of remote management of the Netgear Nighthawk M2 please. I would like to remote to the device using the web interface. I am finding different manuals that suggested they are related to this device ...

Don88
Level 1: Cadet

Recently ordered a Telstra Pre-Paid 4GX Wi-Fi Pro online 5 business days ago and have not heard from Telstra since. Money had already been deducted from my bank. No delivery and no tracking number. Telstra should stop putting this item as free delive ...

swdowe2
Level 1: Cadet

Order number 1-2472545033923.My Sim was put info activation on Monday and was supposed to be active within 4 hours but still hasn't been activated. This was needed urgently as the phone line is down for several days and is needed urgently.

Spratt
Level 1: Cadet

Drops out every 5 minutes Wednesday and Thursday night always !!!!! 

Jeff50
Level 1: Cadet

I’m still waiting for my delivery of a prepaid mobile broadband data pack. I received a email from you guys saying that it’s activated and all go but, I haven’t received anything by mail and think you might have mistaken this order for a sim pack tha ...

SilverDragon
Level 1: Cadet

Hi, I put in an order on 30/03/2020 for a Nighthawk MK2 Modem and a new mobile data plan. The order number is SMB38333, is there anyway to track its progress and see if it went through? I checked it on the online order tracker and nothing came up.War ...

Camillo
Level 1: Cadet

Ho do i unlock this device from Telstra?

Fraxinus
Level 1: Cadet

My Telstra 4GX mobile modem keeps dropping connections to my devices. The modem is supposed to handle up to 10 devices but it's struggling to manage 8. Wifi reception is fine and is extended with a Netgear router. Speed is good.
I asked at the Telstra ...

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