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Mobile Broadband

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Level 2: Rookie

I paid $50 recently for 25GB data over 28 days on this device/plan. Previously, I was able to connect 2 or more devices via WIFI concurrently with this dongle - it would now appear this 'sharing' feature has been disabled - only 1 WIFI connection at ...

Level 2: Rookie

I am trying to find out which Telstra cell tower is identified by this 4G cell ID, 136768770. It has to be either Giffard West or Carrajung Lower. I have checked the various sites (ACMA, etc.) but cannot find any reference to this cell ID. I am tryin ...

Level 1: Cadet

I've been using Telstra's Mobile Broadband (Large Data Plan) with an HTC 5G Hub for the last year after dumping Telstra's poorly performing orphan Velocity fibre-to-the-premises network. I'm in an excellent mobile reception area and have brilliant 5G ...

Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Level 2: Rookie

Hi, I have just inserted the provided SIM in to my new Telstra 5G Wi-Fi Pro Modem Model MU500.I have signed up for a 5G Business Data Plan - Large which should give me 200GB of monthly data. But the modem is only showing 4G and 5GB monthly data. How ...

Level 1: Cadet

Hi all,I have a pre paid mobile internet router. I ran out of credit and a friend offered to lend me her sim which was not a Telstra sim. The router would not accept the sim. Does this mean the service is locked to only Telstra sims and can it be unl ...

Level 1: Cadet

We have a Telstra "4G My Pocket wi-fi Plus" which we use when we travel. I have the SIM number for this device. How do we relate the SIM number to a  corresponding mobile number on our Telstra account?

Level 2: Rookie

Hi There, I recently purchased the Telstra 5g Wifi Pro which works great but the only issue I have is that the device doesn't recognize when external antennas are connected. I'm not sure if it's a firmware issue or faulty device. Any info would be gr ...

Level 2: Rookie

Hi, I had two Nighthawk Mobile broadband 4G modems - running great. When I logged to My Telstra account in I noticed a message that said "We've upgraded your plan to include 5G network access for no extra cost. 5G rolling out in selected areas. 5G co ...

Level 1: Cadet

Hi! I have a mobile broadband device and somehow this month I've gone over the 220gb limit with 11 days to go. I checked my daily usage and I have no idea how I could be using so much data per day. I've checked the data rates for all of the things I ...

Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Level 1: Cadet

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

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