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Flying_Scott
Level 2: Rookie

Hi There, I recently purchased the Telstra 5g Wifi Pro which works but the issue is that the device doesn't recognize my external MIMO antenna.I have seen other post about the same issue but have not seen any answer to this issue

Seagull7202
Level 1: Cadet

I've purchased a Telstra 4GX Hotspot, I connected it to my laptop and the smart TV, all was working fine except for today. Today my laptop recognises the device and Im able to use internet however the Smart TV can not connect to the wireless mobile. ...

Daks27
Level 1: Cadet

We are using a Nighthawk m5 at home.  The signal in the area where we have the Nighthawk is very good.  However lately in a room approx 7-8 metres away it is very weak & often drops out for a few seconds.  It wasn't like this originally.
Wondering if ...

WDMJeff
Level 1: Cadet

My company has an application called Boarbuster Camera Management.  This app allows our users to stream live footage from their wildlife cameras.  It was working fine and has been working for several years, but as of July 6th ALL of our users in Aust ...

ephraims
Level 1: Cadet

We have had a issue with our website that has now been rectified. The website is bundabergeyeclinic.com.au . Telstra has blocked the dns to this address. When we use telstra DNS servers we cant go to that website. If we use any other dns Google, clou ...

KJohnHO
Level 3: Gumshoe

My old plan credit was ~$xxx. After migration/conversion it was ~24G on the new "Pre-Paid Mobile Broadband plan"My purchased voucher credit has now run out.I can longer see my remaining converted credit  nor any expiry date online in 'My Account'.The ...

BarbC745
Level 1: Cadet

I have been involved in a marathon messaging interaction with 'customer care' trying to get my plan changed to a larger data plan. 7 hrs and 25 mins later and I still don't have an outcome.  How is that 'customer care'? I would expect that service fo ...

Geekmeupscottie
Level 1: Cadet

Even though I've reset my wifi device (4GX WI-FI Pro) I still can't log in to the management page (gateway page?) I've tried the password details that came with the modem, and the combination of Admin/ Password options advised by a telstra agent, but ...

worstservice2
Level 1: Cadet

Telstra I have been with you guys for about 8 years now.... your services has gone from good to absolute trash.  Today I tried to change my plan and I gave all relevant details and your operator lists out 2 previous addresses where service has been c ...

regkev
Level 1: Cadet

I have a 4gx wifi plus modem, the box states I can connect up to 10 devices, but I am unable to connect more then 5. This is starting to really frustrate me. Please help

benjmaindbanks
Level 1: Cadet

Hello, I have Teltonika RUT955 (current firmware) which registers on the network, gets an IP address but I am unable to access the net.  I have tried auto APN and manually setting the APN and regardless of settings no connection.  Any thoughts would ...

OldieInFNQ
Level 1: Cadet

I have a new Telstra 4GX Wi-Fi Plus router on a postpaid plan and a new Telstra Essential Plus 3 phone on a prepaid plan. Each device replaces a previous device. The new router requires me to use m.home to access all information. I can achieve that w ...

Hewpr1
Level 1: Cadet

I am using the Huawei E8372 Telstra 4GX USB modem for a project. The modem supports Virtual server configuration (port forwarding). It seems however that the Telstra service does not allocate a public IP address - so I cannot connect into servers on ...

BabeGrady
Level 2: Rookie

Hi Telstra Crowd,

Just another Telstra Nightmare® to report...

I purchased a Netgear Nighthawk MR5100 (5G) with a 400GB per month 5G plan on June 8th. The device arrived the next day along with a SIM, I was absolutely blown away by the speed of the log ...

Mark1952
Level 2: Rookie

In the past when my Pre-paid Mobile WIFI was set to auto recharge on a set day each month, i.e. 5th day of the month.  I would recharge $50, 35GB, 28 day expiry to recharge on let's say the 5th of the month.  It would ignore the extra 2 or 3 days dif ...

al9991
Level 1: Cadet
JHendo
Level 2: Rookie

Does anyone know if the telstra mobile broadband device (little black box!) can connect to a wifi extender throughout the house? I currently have Tenda Nova boxes (which I used for our previous home internet - which was via satellite) and so I'd like ...

SandyLSwell
Level 1: Cadet

I recently purchased a Nighthawk M2 (MR2100) on a new plan with Telstra. I live in a regional area and we've always had terrible reception. We have an external antenna which connects to the Telstra Mobile Smart Antenna 4G box. The Nighthawk doesn't s ...

justinfreitag
Level 1: Cadet

This might explain the poor reception

 

dios
Level 1: Cadet

Hi, I understand that the Moe South tower is severely impacted by congestion, as confirmed by a Telstra Technician. I use a high gain antenna and have full bars of 4g, but it is unusable for hotspot and or a 4g modem. I have had to return my 4g modem ...

LMC78
Level 1: Cadet

Hi. I bought a Samsung tv a few months ago and have been streaming by connecting the tv my Telstra mobile hotspot. Worked perfectly until a few weeks ago where I had try to connect numerous times before it would finally work. Then it stopped working ...

Wb11
Level 1: Cadet

My old modem stopped working. I bought a new modem. I took sim card from old modem and tried to load it on my laptop. It is asking me for password. Which i no longer remember. Can i retrieve the password by giving telstra the phone number of the mode ...

dwywit
Level 3: Gumshoe

Hi - I've acquired a 4g dongle (Huawei E8372) that I'd like to use as a failover for when the landline ADSL goes down. We get "no dialtone" faults every couple of months and the last one took 5 days to resolve. I only get a decent signal outside the ...

barton08
Level 1: Cadet

I notice that there was a complaint about the lack of service at Coles Broadway (2015) in postcode 2007.I have moved into the area 2 years ago and there is still no reception in Coles (or most of the Broadway car park). My partner is with Optus and h ...

starbelly
Level 1: Cadet

I have a new 4GX. I've been able to connect to it and I have activated my SIM, which has 5GB on it. I have no internet access. What do I do now?

KJohnHO
Level 3: Gumshoe

My old plan credit was ~$xxx. After migration/conversion it was ~24G on the new "Pre-Paid Mobile Broadband plan"My purchased voucher credit has now run out.I can longer see my remaining converted credit  nor any expiry date online in 'My Account'.The ...

Mark1952
Level 2: Rookie

In the past when my Pre-paid Mobile WIFI was set to auto recharge on a set day each month, i.e. 5th day of the month.  I would recharge $50, 35GB, 28 day expiry to recharge on let's say the 5th of the month.  It would ignore the extra 2 or 3 days dif ...

JHendo
Level 2: Rookie

Does anyone know if the telstra mobile broadband device (little black box!) can connect to a wifi extender throughout the house? I currently have Tenda Nova boxes (which I used for our previous home internet - which was via satellite) and so I'd like ...

LMC78
Level 1: Cadet

Hi. I bought a Samsung tv a few months ago and have been streaming by connecting the tv my Telstra mobile hotspot. Worked perfectly until a few weeks ago where I had try to connect numerous times before it would finally work. Then it stopped working ...

dwywit
Level 3: Gumshoe

Hi - I've acquired a 4g dongle (Huawei E8372) that I'd like to use as a failover for when the landline ADSL goes down. We get "no dialtone" faults every couple of months and the last one took 5 days to resolve. I only get a decent signal outside the ...

newmanwoodlands
Level 1: Cadet

I have a Telstra Huawei 4GX wi-fi modem (out of contract).  Performance is poor.  My computer is 5 metres from the device and signal strength is "medium".  My wi-fi printer is a similar distance and sometimes has problems.  I am thinking of buying a ...

MJMillard-51050
Level 4: Private Eye

Why is it with the Nighthawk M2 Router (MR2100) that devices connected to 5G WiFi or via network cable to the RJ45 port, either stand-alone or through a switch, cannot print to printers connected to 2.4G WiFi? I've had to connect all of my devices to ...

willow14
Level 1: Cadet

Hi,which is the best mobile wifi device to have so I'm able to play xbox one and access xbox live, including dowmloading games and updates. thanks 

tl15
Level 2: Rookie

I was recently converted from the old mobile broadband to the new one. Received many messages about what I would get but no mention that I would lose the capability of having SMS. This was essential to me so I signed up for another 12 months only to ...

Yodave
Level 1: Cadet

I have two iPads. From one of them I receive email notifications when data usage reaches 85% etc. No notifications come from my second iPad. How do I turn notifications on.

GKhariot
Level 1: Cadet

I have recently purchased a Postpaid large data plan SIM and was wondering if it will be able to be used with a Telstra 4GX model number MF910 mobile broadband dongle? I had used this previously with a prepaid service which has since been deactivated ...

Sassy7
Level 1: Cadet

I've had a Telstra 4GX WI-FI MF910Z for about 3 years that we use when we travel. One of the places we go is Inverloch (Victoria) where connectivity is notoriously bad but has just become even worse, to the point of being unusable. The modem fluctuat ...

Bruce-H
Level 3: Gumshoe

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Raptor76
Level 2: Rookie

I'm hoping to connect my newly acquired Netgear mr2100 to the orbi setup that I have. My orbi setup works perfectly with the satellite NBN from sky mesh. I can access remotely and I have circle enabled. My issue is that satellite only gives me 80gb p ...

unknownuser12
Level 2: Rookie

10GB + 15GB Bonus. I try to recharge but completely different deals appear as if it has intentions to decive customers. Should this be reported to the telecommunication ombudsman as deception? Or am I doing something wrong? https://www.telstra.com.au ...

te12
Level 1: Cadet

I have a new USB modem. To purchase pre-paid credit from BPAY:
2 questions: 1 —Do I pay money to the Telstra biller code 23796  ? 2 — Is ‘my’ reference number (and where my credit/data recharge will appear) my 13 digit ‘account number’, for the USB mo ...

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Newtoitall
Level 2: Rookie

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the tran ...

benjmaindbanks
Level 1: Cadet

Hello, I have Teltonika RUT955 (current firmware) which registers on the network, gets an IP address but I am unable to access the net.  I have tried auto APN and manually setting the APN and regardless of settings no connection.  Any thoughts would ...

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

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