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gerbi67
Level 2: Rookie

We purchased a data sim for my wife's iPad as she'll be working up North on Thursday 14th of January and they said 2-4 hrs for the activation. It is now the 19th, my wife has left and she can't use her iPad since the sim hasn't been activated as yet. ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

ElliMatta1
Level 2: Rookie

I have a working internet via Yagi antennae on house roof cabled to a Netgear 4G modem, then wifi to devices i.e. using Mobile Broadband.How do I take advantage of the existing set up to get reception in my home on my mobile phone to take calls? (Pre ...

Tom871
Level 1: Cadet

I've signed up for NBN at my new address and changed over from Optus and cannot get a technician to come and install the NBN house cable. Does anyone know how to book an appointment. Telstra refuse to let me get through and hang up on me due to high ...

MoisesC
Level 1: Cadet

Hi I have a E8372h-320 prepaid 4gx usb modem for a month and a half and it returning slow fluctuating speeds. The 3g/4g light is on. I have tried both networks and they are roughly the same, possibly 3g a little better. I am getting more bars on the ...

ZapbuzZ
Level 2: Rookie

When I started using this wireless broadband in a 4g area i was able to change from low to high data caps. The last time I changed I didn't get a $65 summary but a $172 summary of a supposed new plan which wasn't even displayed in that manner or adve ...

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

JohnUnk
Level 1: Cadet

Can anyone shed any light on why mobile broadband is so appalling in Forster Tuncurry and has been so since Xmas. Running SpeedTest gives 772 ms to ping Telstra Sydney and then a whopping 0.11 Mbps Upload and 0.49 Mbps Download. I'm running a Nightha ...

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Knightrider23
Level 2: Rookie

Hi All,
I just recently purchased a Telstra 5G Wi-Fi Pro to work from home and outdoor do work. But the device keeps randomly restarting / rebooting itself. Does anyone have any fixes for this? It’s kind of inconvenient when you’re streaming a meeting ...

Pippin8
Level 1: Cadet

Hi, purchased a Telstra 4G USB+Wifi approximately 2 years ago.  How do I get it unlocked so I can use another SIM?  I have data from my phone SIM (not Telstra) I want to use and tethering is too slow. Thanks in anticipation of help.

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

AliQ
Level 6: Bloodhound

I use mobile broadband at home, and in Alexandra Headland (Sunshine Coast) I'm lucky to get one bar signal strength, and at times it drop's to 3g !Been told by neighbours this is " normal" for this area.Such poor reception from Telstra, anyone had be ...

WorstEvr
Level 2: Rookie

Telstra NBN is pitiful, require action to recitfy this as working from home is hopeless. So glad I can  actually talk to a real person as well. NOT!!!!!!!

CJ92
Level 1: Cadet

Unable to access site to activate sim for prepaid mobile broadband

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

T_GV
Level 1: Cadet

Hi all please can anyone help... I've been waiting for 27 hrs for my broadband activation after being told in an email it would take 4 I've messaged plus used The virtual assistant to no avail

Wanted
Level 1: Cadet

I purchased a Telstra pocket wifi, also a $50 35gig sim. After activating the sims my internet will not connect. This is something I am very a custom to and I use many modems ( pocket wifi. ). Why does the m.Home Screen show I have plenty of broadban ...

Strawbt
Level 1: Cadet

Having an issue with the device not turning Wifi on so that i can use the device, it was working on Monday and Tuesday but since then it no longer turns the wifi on it keep rolling and resetting. I have reset the device by the button on the screen an ...

SueMac09
Level 1: Cadet

This morning discovered the back had popped off my netgear mobile broadband device as the battery had swollen...i need this for work! Amy idea what the quickest way to get it replaced would be as i logged a request on my telstra hours ago and no resp ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

Xanman
Level 1: Cadet

Hi. I received a SMS from Telstra advising on February 3 they are transferring me from my old mobile wireless broadband pre paid plan (which includes standard phone and SMS) to the new pre paid mobile broadband plan which doesn't allow standard calls ...

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Newtoitall
Level 2: Rookie

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the tran ...

duffa
Level 2: Rookie

I have a MU500 5G modem and cannot remote to cameras from phone outside of premises. Originally this was setup on an NBN modem/router and I selected the MU500 as it allows port forwarding. Is it possible that Telstra have the ports blocked on the 5g ...

Random_Shouting
Level 1: Cadet

I have four devices that collectively share 130 GB of data (80GB + 40GB + 5GB + 100MB).I just received my 5g pro modem and want to know if I can make it display all the pooled data on its screen instead of the 5 GB plan that that SIM is on?  The SIM ...

alvas0
Level 1: Cadet

I would like to port my number from another provider onto a new mobile broadband plan with Telstra, but I can't see an option for porting when signing up. Is it possible?I have had the number for years and use it to receive text messages that I don't ...

LAS24
Level 3: Gumshoe

The above device is not accepting the password provided on the security card issued by Telstra. After contacting the store, they suggested to login to http://192.168.1.1 to then change the password. This page will not load. I have tried on different ...

Palpatine
Level 20: Director

My son is about to move into his newly renovated house and is planning to operate on 5G as he has good 5G coverage.   https://www.telstra.com.au/customer-terms/home-family#mbb offers $75/m, (plus $24.95 for the modem) incl 200Gb/month?.   The agent h ...

Telstravictim
Level 3: Gumshoe

I recently went up along the Cape York coast & found a non-existent mobile phone/broadband coverage.My friends & I could not get the weather, we had to call passing ships to get updates.  Even on VHF Channel 16 at times it was difficult to get the we ...

Lily0320
Level 2: Rookie

I know I can take my broadband box away with me but can I run it through an inverter in a Motorhome?  

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Monaas
Level 1: Cadet

HI, looks like I can get 5G at home. I obtained a Huawei B818-263 (same as what was offered by Telstra before HTC and mMwave pro), however it is from Optus. These are supposed to be unlocked.Before committing to the sim data plan, question is, will t ...

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 2: Rookie

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Desperanza
Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

kenny-osi
Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

gerbi67
Level 2: Rookie

We purchased a data sim for my wife's iPad as she'll be working up North on Thursday 14th of January and they said 2-4 hrs for the activation. It is now the 19th, my wife has left and she can't use her iPad since the sim hasn't been activated as yet. ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

saint23
Level 1: Cadet

on my home computer

GK20
Level 1: Cadet

Hi, i just bought the device from Telstra retail for $69. after that, i found out BigW sell the same model for only $49. Can i claim the difference? from BigW  Thanks.

Goldstorm
Level 1: Cadet

I ordered a $15 business sim and waited a week for it to arrive. When it arrived no paperwork just a sim in a bag. It has been 24hrs with numerous phone calls and now the stupid messaging service and nobody talks to anyone any more. I am up to my fif ...

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