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Jsantry
Level 1: Cadet

Anyone know how to overcome this issue when trying to update

ANN444
Level 1: Cadet

No help in.support of archived community forums. I simply want to be advised how to unlock my Telstra 4g pocket wifi in use several years.  I want to have the freedom to be able to use any service provider sim for data use to my tablet and other.devi ...

T_GV
Level 1: Cadet

Hi all please can anyone help... I've been waiting for 27 hrs for my broadband activation after being told in an email it would take 4 I've messaged plus used The virtual assistant to no avail

Shelley24
Level 1: Cadet

Hi. I'm heading back to Australia this weekend and will have two weeks in quarantine. Im trying to recharge my wifi dongle but my UK credit card keeps getting declined, and I cannot find anyway to actually speak to a human being at Telstra to do an o ...

Wanted
Level 1: Cadet

I purchased a Telstra pocket wifi, also a $50 35gig sim. After activating the sims my internet will not connect. This is something I am very a custom to and I use many modems ( pocket wifi. ). Why does the m.Home Screen show I have plenty of broadban ...

Mike_Crx
Level 1: Cadet

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

ZMEB
Level 1: Cadet

I have a Telstra 5G Wi-Fi Pro that I use at home for my broadband access. Can I remotely access my home network and security cameras? If so how?

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Pleasehelp9
Level 1: Cadet

I can't seem to access internet on this newly purchased & activated 4gx usb modem dongle... it's activated. It has credit available. My laptop recognises it. However the data light on the dongle is off (unlit) and my laptop says no internet access on ...

KiwiDiPerth
Level 1: Cadet

Hi thereI recently tried to connect my tablet and phone to my Mobile Broadband modem using the password showing on the modem screen. I kept getting an incorrect password message.
I can still connect my PC to the modem as it is remembering the password ...

Strawbt
Level 1: Cadet

Having an issue with the device not turning Wifi on so that i can use the device, it was working on Monday and Tuesday but since then it no longer turns the wifi on it keep rolling and resetting. I have reset the device by the button on the screen an ...

Random_Shouting
Level 1: Cadet

I have four devices that collectively share 130 GB of data (80GB + 40GB + 5GB + 100MB).I just received my 5g pro modem and want to know if I can make it display all the pooled data on its screen instead of the 5 GB plan that that SIM is on?  The SIM ...

Knightrider23
Level 1: Cadet

Hi All,
I just recently purchased a Telstra 5G Wi-Fi Pro to work from home and outdoor do work. But the device keeps randomly restarting / rebooting itself. Does anyone have any fixes for this? It’s kind of inconvenient when you’re streaming a meeting ...

CL2020
Level 1: Cadet

Hi, My 4G aircard 320u used to work. I didn't use it for a while and bought a new pre-paid Vodaphone sim. I can not resolve the problem attached. "Unable to detect your mobile broadband device." Can you please help

Monaas
Level 1: Cadet

HI, looks like I can get 5G at home. I obtained a Huawei B818-263 (same as what was offered by Telstra before HTC and mMwave pro), however it is from Optus. These are supposed to be unlocked.Before committing to the sim data plan, question is, will t ...

Capeaircard01
Level 2: Rookie

Can you help me , i have just purchased latest wifi 5G pro , my mobile devices constantly disconnect from the broadband wifi. I restart my devices and no connection, i switch of the modem  and still no connection, i reset the modem and no connection ...

Kate777
Level 1: Cadet

The Modem works very well but  the Data Usage function has never worked. Is there a software update that will correct this? And please don't tell me to check Via the Telstra App, I paid for this advertised function and need it to work.

Bonbeach595
Level 1: Cadet

Just bought a prepaid Telstra 4gx wifi plus. Box says I can connect 10 wifi devices. But it only allows 5. After this it comes up with a message Network temporarily unavailable?  

JFai
Level 1: Cadet

I have the Cel Fi with a roof mounted antenna.Everything installed as per instructions.With the WAVE app I have over 105 reading on the antenna position.My phone. Nokia 6.2. is reading full signal Yet my speed is constantly fluctuating between 12 and ...

DStocky
Level 2: Rookie

I am trying to find out which Telstra cell tower is identified by this 4G cell ID, 136768770. It has to be either Giffard West or Carrajung Lower. I have checked the various sites (ACMA, etc.) but cannot find any reference to this cell ID. I am tryin ...

Elliott01
Level 1: Cadet

My internet keeps coming up Mobile Broadband Disconnected and i am becoming very fustrated

Cjrw
Level 1: Cadet

Nimmitabel... no mobile broadband or service of any type for 3 days now, On friends nbn trying to get trough to you....You told me the wait time would be 5 mins now still waitng 1. 40 mins laterI pay you 240 a month and this is not good enoughI

westozman
Level 2: Rookie

I paid $50 recently for 25GB data over 28 days on this device/plan. Previously, I was able to connect 2 or more devices via WIFI concurrently with this dongle - it would now appear this 'sharing' feature has been disabled - only 1 WIFI connection at ...

brightside
Level 1: Cadet

I've been using Telstra's Mobile Broadband (Large Data Plan) with an HTC 5G Hub for the last year after dumping Telstra's poorly performing orphan Velocity fibre-to-the-premises network. I'm in an excellent mobile reception area and have brilliant 5G ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Monaas
Level 1: Cadet

HI, looks like I can get 5G at home. I obtained a Huawei B818-263 (same as what was offered by Telstra before HTC and mMwave pro), however it is from Optus. These are supposed to be unlocked.Before committing to the sim data plan, question is, will t ...

Jerimiah
Level 1: Cadet

I have a prepaid mobile broadband account. Recently I had to change SIMs because the original SIM had expired through non use. Since having the new SIM, I haven't been able to see any of my usage history or how much data I have left. Is there a fix f ...

RodMac
Level 1: Cadet

I have recently purchased a mobile data sim from Telstra and set it up in my Telstra 4G modem. However, even though the Telstra mobile tower is less than 1/2 km away and in direct line of sight, I can only connect with 3G. I have been through all the ...

Romy8
Level 2: Rookie

I am desperately trying to speak to a telstra human and not the stupid messaging app thing that is not helpful what so ever. I don't usually get so frustrated but I have spent the last 2 days going around in circles trying to fix my internet/phone li ...

Desperanza
Level 3: Gumshoe

We recently had a Telstra Go Repeater installed, which has provided a serious boost in signal strength and allowed us to use mobiles inside for the first time. Buoyed by (what may prove to be illusory) optimism we decided to sign up to a mobile broad ...

kenny-osi
Level 2: Rookie

Does Telstra offer SIM cards with public IP address?If so, any options for static addresses?Finally, does the plan support IPv6?

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

SantiArtha
Level 2: Rookie

I have a Telstra 4G My Pocket Wi-Fi Plus that I bought  a few years ago that I want to reactivate. There is a SIM in it and I have the number vut it was deactivated years ago. Also, I can't get the SIM out of the device. And where do I need to go to ...

akprod
Level 1: Cadet

Can a 4GX modem run on 12 volt? (Caravan travel)

MJMillard-51050
Level 3: Gumshoe

I have a Netgear Nighthawk M1 Wi-Fi Wireless Broadband Mobile Router. It is given, by default, a Private WAN IP address (IPv4 - 10.x.x.x). Is there any way that I can get a Public WAN IP address?

Solomio
Level 1: Cadet

I have been using my older prepaid 3G USB + WiFi dongle in my laptop with Windows 10 for a while now with no problems. The Telstra page [m.home] always displayed correctly with all relevant information. Just yesterday I registered my new 4G dongle an ...

bigmumma22
Level 1: Cadet

I am wondering if I bought the  4GX USB wifi to work remotely on a laptop, can others I allow using their iphones use the data also?????

kayser86
Level 1: Cadet

Due to COVID-19 I need to use my Telstra Pre-Paid 4G wi-fi but when I logged in to my account it was not in the list of services anymore.  It has been 2 years since I topped it up last . How can I add it back in?  I tried "add service" but there was ...

JMB46
Level 1: Cadet

I normally recharge my dongle at the Telstra shop which is no longer viable. I do not have the mobile number attached to it. Help please

Mike_Crx
Level 1: Cadet

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Strawbt
Level 1: Cadet

Having an issue with the device not turning Wifi on so that i can use the device, it was working on Monday and Tuesday but since then it no longer turns the wifi on it keep rolling and resetting. I have reset the device by the button on the screen an ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

saint23
Level 1: Cadet

on my home computer

GK20
Level 1: Cadet

Hi, i just bought the device from Telstra retail for $69. after that, i found out BigW sell the same model for only $49. Can i claim the difference? from BigW  Thanks.

Goldstorm
Level 1: Cadet

I ordered a $15 business sim and waited a week for it to arrive. When it arrived no paperwork just a sim in a bag. It has been 24hrs with numerous phone calls and now the stupid messaging service and nobody talks to anyone any more. I am up to my fif ...

truk
Level 1: Cadet

Have telstra mobile broadband we use when travelling, can we live stream free sport on the computer via the dongle

dalishagaspi
Level 1: Cadet

Hi there, can we purchase a mobile broadband device in store?

KU2
Level 1: Cadet

Hi There, Does Telstra Mobile internet network blocks the common ports like 22, 80, 443, 8080, ICMP etc.?  I have a home lab which I use for education and testing purpose and was working perfectly fine. Last week I have switched to Telstra 4G mobile ...

Steppy
Level 1: Cadet

I have recently opened a new data plan to use in a dongle that we already had, that had until now had a pre paid sim in it. It is one of the old style white USB dongles. We’ve had 2 sims in it now, neither of which have worked, we just recharged the ...

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