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Mobile Broadband

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Level 1: Cadet

Hi - I have a Telstra Smart Modem (currently running NBN) and was wondering if the 4g sim can be switched for a 5g sim, thus ditching NBN..
I have 5g in my area now and I have noticed that the modem interface does list a whole bunch of 5g info - it lo ...

Level 1: Cadet
Level 1: Cadet

Hi,We avoid telstra like the plague due to their business crippling non-reliability and their culture of analyzing to what extent they can rip of their customers. However recharging a pre-paid service is painful. I am trying to recharge a single pre- ...

Level 1: Cadet

How do non-phone customers (mobile broadband) access this offer? The link to the 'form', which worked so well last time, is unresponsive (closed?).

Level 1: Cadet

Found this number in my Apple Mac. To what does it refer? Nothing I can identify in my system.

Level 1: Cadet

Ordered 5G Plan and WIFI PRO modem..  It arrived within a few days but included no info on what to do to activate other than insert SIM. Have been to telstra shop, they cannot assist.  Unable to speak to tech support.  Unable to chat to tech support ...

Level 1: Cadet

Use a Telstra 4gx wifi pro modem for internet access in poor coverage area. Over last 3 months data usage has exceeded limit in first two days of monthly cycle...10-15 Gb per day with web browsing only. Have had to increase data to avoid 1.5mb reshap ...

Level 1: Cadet

I urgently need home internet (NBN is terrible here and Optus 5G was a joke) so I ordered Telstra USB 4GX + month-to-month plan on 24/07/2020 but as of today there is no indication that anything has been done to process my order (apart from the autom ...

Level 1: Cadet

We are in a rural location and have telstra mobile broadband. We need to use port forwarding for our security system as well as a retic system. How can we set this up? 

Level 1: Cadet

Need to cancel my postpaid Mobile Broadband service asap. Telstra phone center is not accepting phone calls - can someone here help pls. Would prefer 1-1 chat/email/phone call please. Thx! 

Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

Level 1: Cadet

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Level 1: Cadet

How do I send an email to Telstra Accounts

Level 1: Cadet

How do non-phone customers (mobile broadband) access this offer? The link to the 'form', which worked so well last time, is unresponsive (closed?).

Level 1: Cadet

I DID NOT PLACE THE FOLLOWING ORDER..   Info i received this morning as follows....   <removed for privacy>   connection type: FTTN   I am in QLD and I already have a nbn connection with another provider (FTTC).   The question I have, why is someone ...

Level 1: Cadet
Level 1: Cadet

Hi,I have tried to get to the Telstra online chat for three days but this service is not available. I wish to get a new NBN contract.Can Telstra advise, Please?

Level 1: Cadet


I dont understand 

Level 1: Cadet

Have just changed ISP's and am now on cgnat which is a problem with seeing my cctv while out and about, Have setup IPv6 on my router and can access the CCTV on my home network with it's IPv6 address but as soon as I turn off WiFi on my mobile I can n ...

Level 1: Cadet

Hello - I need to attach internet to my kids laptop - they are going to have to remote school from their grandparents - need coverage for NE Victoria. Can anyone help with that?

Level 1: Cadet

Our Telstra Netgear Nighthawk unit continues to be erratic and underperforms or stops at inappropriate times, problems we have had for around 7 months and we need Telstra to provide a replacement Netgear Nighthawk unit as per our Contract and as stat ...

Level 1: Cadet

So I am an existing Telstra Mobile Phone customer, I placed an order online for mobile broadband on the 23rd of June, I understand there are delays and was/am ok with that, however I am confused about what I should do now, on Monday I received 2 Mobi ...

Level 1: Cadet

Hi, I have the following Mobile Wi-Fi modem that I paid for. I would like to know the process for unlocking this unit to use any sim card.

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