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MJMillard-51050
Level 4: Private Eye

Why is it with the Nighthawk M2 Router (MR2100) that devices connected to 5G WiFi or via network cable to the RJ45 port, either stand-alone or through a switch, cannot print to printers connected to 2.4G WiFi? I've had to connect all of my devices to ...

Mackie2
Level 1: Cadet

Hi there, My Friend, who is very non tech savvy, has a Sierra AirCard 320U USB 4G LTE Wireless Modem TELSTRA connected to an old pc laptop running Windows 7. Working fine until a week ago. Still connecting but speed is so slow that internet is unusab ...

richocam
Level 1: Cadet

I can't find where to change the subnet on my HTC 5G HUB, currently it is in the 192.168.1.# range and I want to move it to 192.168.2.#

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

PS25
Level 2: Rookie

For a week now I have tried to recharge my mobile broadband via Telstra app but comes up with error message saying try again later.I can successfully recharge my prepaid mobile which is linked on the same app. 

willow14
Level 1: Cadet

Hi,which is the best mobile wifi device to have so I'm able to play xbox one and access xbox live, including dowmloading games and updates. thanks 

xzj66778899
Level 2: Rookie

Hi Guys, I have a trouble with my broadband plan. Here's the story. I had Telstra prepaid mobile for 3 years. In Feb I switch it to Optus. Last week I bought a broadband & Sim prepaid plan on Telstra Website, paid $91.63.Then I got the device and sim ...

Antman71
Level 1: Cadet

I purchased a Telstra for GX hotspot portable Wi-Fi put $30 credit on it ,Connected it to my smart TV watched three movies 12 hours later my credit ran dry,Seems a little expensive don’t you think I’d like to know why

David__
Level 1: Cadet

Does Telstra support port forwarding on the 5G Wi-Fi Pro modem. The manual covers settings for it but not sure if Telstra allows it.

tl15
Level 2: Rookie

I was recently converted from the old mobile broadband to the new one. Received many messages about what I would get but no mention that I would lose the capability of having SMS. This was essential to me so I signed up for another 12 months only to ...

Yodave
Level 1: Cadet

I have two iPads. From one of them I receive email notifications when data usage reaches 85% etc. No notifications come from my second iPad. How do I turn notifications on.

xzj66778899
Level 2: Rookie

I just got a “rule” from Telstra people through 132 200.  “Telstra don't provide mobile broadband service to non-Telstra mobile customer, even I have bought the device and paid the first bill. ”And I can't get a refund of that.I think it's ridiculous ...

Annoyed10111
Level 1: Cadet

I am moving to a Melb residence that does not have NBN or access to broadband. Apparently mobile broadband is the next best option.Will I receive a modem if I sign up to a Upfront Data plan so as I can connect my tv, laptop and iPad to the wifi?
thank ...

GKhariot
Level 1: Cadet

I have recently purchased a Postpaid large data plan SIM and was wondering if it will be able to be used with a Telstra 4GX model number MF910 mobile broadband dongle? I had used this previously with a prepaid service which has since been deactivated ...

Sassy7
Level 1: Cadet

I've had a Telstra 4GX WI-FI MF910Z for about 3 years that we use when we travel. One of the places we go is Inverloch (Victoria) where connectivity is notoriously bad but has just become even worse, to the point of being unusable. The modem fluctuat ...

Antman71
Level 1: Cadet

I bought a Telstra 4G X mobile hotspot to connect to my smart TV and my security cameras my mobile phone picked up on Signal but my TV won’t recognise it why

Antman71
Level 1: Cadet

I bought a Telstra for GX mobile hotspot Wi-Fi system connecting my smart TV but the TV won’t recognise it ,my Mobile phone does my friends phones do but neither one of my smart TVs can pick it up....why??

Bruce-H
Level 3: Gumshoe

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

PeterMdy
Level 1: Cadet

Been on Help Messaging for over three hours today. My order was placed last Friday for new 5G device and upgrade to 5G plan. Order has been showing as In Progress. There doesn't seem to have been any action on it. I was told to expect the order to be ...

Curious-Bob
Level 2: Rookie

What is the DHCPv6 Prefix Delegation (/64, /60 or /56 etc.) assigned to Mobile Broadband services?  

jocksquin
Level 2: Rookie

I have Telstra ORBI Router with One Satellite providing all wireless email and internet to my home.I do not have ADSL or NBN.The "steady state" indicator of both the Router and satellite working correctly,is a steady BLUE LED. Until recently,after po ...

Mickro
Level 1: Cadet

Telstra 4GX. MF985T Not showing correct time. I suspect it is not picking up the time zone from the network. It is showing time 30mins earlier than correct time and I can’t find any way to change it in the settings

Brkn_My_Trust
Level 1: Cadet

Hi All,As above seriously over Telstra terrible service and non existent support.Can I use another providers SIM in my Nighthawk M2?

willow14
Level 1: Cadet

Hi,which is the best mobile wifi device to have so I'm able to play xbox one and access xbox live, including dowmloading games and updates. thanks 

tl15
Level 2: Rookie

I was recently converted from the old mobile broadband to the new one. Received many messages about what I would get but no mention that I would lose the capability of having SMS. This was essential to me so I signed up for another 12 months only to ...

Yodave
Level 1: Cadet

I have two iPads. From one of them I receive email notifications when data usage reaches 85% etc. No notifications come from my second iPad. How do I turn notifications on.

GKhariot
Level 1: Cadet

I have recently purchased a Postpaid large data plan SIM and was wondering if it will be able to be used with a Telstra 4GX model number MF910 mobile broadband dongle? I had used this previously with a prepaid service which has since been deactivated ...

Sassy7
Level 1: Cadet

I've had a Telstra 4GX WI-FI MF910Z for about 3 years that we use when we travel. One of the places we go is Inverloch (Victoria) where connectivity is notoriously bad but has just become even worse, to the point of being unusable. The modem fluctuat ...

Bruce-H
Level 3: Gumshoe

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Raptor76
Level 2: Rookie

I'm hoping to connect my newly acquired Netgear mr2100 to the orbi setup that I have. My orbi setup works perfectly with the satellite NBN from sky mesh. I can access remotely and I have circle enabled. My issue is that satellite only gives me 80gb p ...

unknownuser12
Level 2: Rookie

10GB + 15GB Bonus. I try to recharge but completely different deals appear as if it has intentions to decive customers. Should this be reported to the telecommunication ombudsman as deception? Or am I doing something wrong? https://www.telstra.com.au ...

te12
Level 1: Cadet

I have a new USB modem. To purchase pre-paid credit from BPAY:
2 questions: 1 —Do I pay money to the Telstra biller code 23796  ? 2 — Is ‘my’ reference number (and where my credit/data recharge will appear) my 13 digit ‘account number’, for the USB mo ...

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

Mike_Crx
Level 2: Rookie

My 5G Wi-Fi Pro (MU500) appears to sporadically restart itself with the following text displayed upon re-entering the main screen: Checking Data Usage information. During this restart/reboot, my 5G wifi connection drops out for a minute or 2, which a ...

Newtoitall
Level 2: Rookie

Hi all.  I have an account already. I wanted to get a 5G WiFi Pro,  plus plan. But to do it online seemed to require my going through identification (driver's licence etc) and credit check etc. Since I am already a customer surely I can make the tran ...

duffa
Level 2: Rookie

I have a MU500 5G modem and cannot remote to cameras from phone outside of premises. Originally this was setup on an NBN modem/router and I selected the MU500 as it allows port forwarding. Is it possible that Telstra have the ports blocked on the 5g ...

Random_Shouting
Level 1: Cadet

I have four devices that collectively share 130 GB of data (80GB + 40GB + 5GB + 100MB).I just received my 5g pro modem and want to know if I can make it display all the pooled data on its screen instead of the 5 GB plan that that SIM is on?  The SIM ...

alvas0
Level 1: Cadet

I would like to port my number from another provider onto a new mobile broadband plan with Telstra, but I can't see an option for porting when signing up. Is it possible?I have had the number for years and use it to receive text messages that I don't ...

LAS24
Level 3: Gumshoe

The above device is not accepting the password provided on the security card issued by Telstra. After contacting the store, they suggested to login to http://192.168.1.1 to then change the password. This page will not load. I have tried on different ...

Palpatine
Level 20: Director

My son is about to move into his newly renovated house and is planning to operate on 5G as he has good 5G coverage.   https://www.telstra.com.au/customer-terms/home-family#mbb offers $75/m, (plus $24.95 for the modem) incl 200Gb/month?.   The agent h ...

Telstravictim
Level 3: Gumshoe

I recently went up along the Cape York coast & found a non-existent mobile phone/broadband coverage.My friends & I could not get the weather, we had to call passing ships to get updates.  Even on VHF Channel 16 at times it was difficult to get the we ...

Lily0320
Level 2: Rookie

I know I can take my broadband box away with me but can I run it through an inverter in a Motorhome?  

Silvolde
Level 2: Rookie

New user here. Just got the nighthawk M2 yesterday and all is working well. But what does the yellow exclamation mark mean.

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

Lowrider1745
Level 1: Cadet

I upgrade my mobile date plan yesterday, but after 24hrs I still don’t have the data. I upgraded to the 200gb. I’ve tried calling but just can’t get anyone to talk to me. I tried the live chat but found I talking to compute. I don’t know what to do a ...

KJohnHO
Level 3: Gumshoe

As Telstra is about to prevent my use of Telstra Air on my pre-paid device, what compensation is Telstra offering for the reduction in usability of my pre-paid service?Also, will others still be able to use Telstra Air via my device?

MaXiLeeCH
Level 2: Rookie

I have a Dell Latitude 6000 series laptop with a SIM Card Slot, I want to use it for mobile computing, can it be done?

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