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KN26
Level 1: Cadet

Hi, I can’t find how to register for extra data your Victorian clients are receiving. Home schooling is chewing up my data. 

 Thanks 

Darcybear
Level 1: Cadet

Hi, will a 5g wifi pro work in a 4g area? 

5Gwannabe
Level 1: Cadet

Hi - I have a Telstra Smart Modem (currently running NBN) and was wondering if the 4g sim can be switched for a 5g sim, thus ditching NBN..
I have 5g in my area now and I have noticed that the modem interface does list a whole bunch of 5g info - it lo ...

SALUKI7
Level 1: Cadet
TheAggreived
Level 1: Cadet

Hi,We avoid telstra like the plague due to their business crippling non-reliability and their culture of analyzing to what extent they can rip of their customers. However recharging a pre-paid service is painful. I am trying to recharge a single pre- ...

kenetic
Level 1: Cadet

How do non-phone customers (mobile broadband) access this offer? The link to the 'form', which worked so well last time, is unresponsive (closed?).

Philbo1
Level 1: Cadet

Found this number in my Apple Mac. To what does it refer? Nothing I can identify in my system.

RQ28
Level 1: Cadet

Ordered 5G Plan and WIFI PRO modem..  It arrived within a few days but included no info on what to do to activate other than insert SIM. Have been to telstra shop, they cannot assist.  Unable to speak to tech support.  Unable to chat to tech support ...

Marko666
Level 1: Cadet

Use a Telstra 4gx wifi pro modem for internet access in poor coverage area. Over last 3 months data usage has exceeded limit in first two days of monthly cycle...10-15 Gb per day with web browsing only. Have had to increase data to avoid 1.5mb reshap ...

Hrennikov
Level 1: Cadet

I urgently need home internet (NBN is terrible here and Optus 5G was a joke) so I ordered Telstra USB 4GX + month-to-month plan on 24/07/2020 but as of today there is no indication that anything has been done to process my order (apart from the autom ...

Therese26
Level 1: Cadet

If I buy the Telstra 4GX USB Wifi Plus device, can I use my existing Prepaid sim card (which has heaps of credit on it) in the new device? (The old one has broken!)

fox86
Level 1: Cadet

Activating my prepaid sim for mobile broadband - how can it still be pending after 4 days?????I have a Telstra hotspot device, and I had to order a new sim as the old one was inactive too long. I did this via Telstra on-line ordering, received the SI ...

Waikikamukau
Level 5: Eagle Eye

So how does one actually activate this in the 24/7 app? Nothing appears for me as yet. Or does it not become available until Thursday? “Telstra postpaid mobile customers will also be given an extra 25GB data allowance if they apply for it within the ...

11vsam
Level 2: Rookie

I have a 4G Mobile pre-paid Wi-Fi device I haven't used in a few years.  I want to re-charge it but can't remember the phone number.  How do I find the number?I can't put the sim into a phone as the sim does not fit the phones that I have.Tried Telst ...

Katierellum
Level 1: Cadet

I get 2 to 3 bars of 4g reception on my mobile phone at my new house. It has decent speed on my phone - enough to watch movies without buffering etc.  I bought a 4g modem (not the telstra one as the were sold out) - Asus Wi-Fi AC750 and put a telstra ...

Hasia
Level 2: Rookie

Hi Telstra, I ordered a mobile broadband Sim on 27th March and since it didn't came or searchable in order search I ordered another on on 6th April. Again the same. Tried to calling, chat but never connected even. Visit to store was useless since the ...

rodm
Level 3: Gumshoe

I have two Mobile Broadband plans (old and new) and when I'm sure the new one is working I will cancel the old plan. BUT currently the only way seems to be to phone 132200 which never puts me through - not a matter of waiting, I just get cut off. The ...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

Disgruntled76
Level 3: Gumshoe

The website says I can register for this extra 25gb of data, but there is absolutely no where to do it!!! i think it’s a scam. You can get help in the app and you can’t ring them. Pretty frustrating.

Disapointed123
Level 1: Cadet

How do I send an email to Telstra Accounts

KN26
Level 1: Cadet

Hi, I can’t find how to register for extra data your Victorian clients are receiving. Home schooling is chewing up my data. 

 Thanks 

kenetic
Level 1: Cadet

How do non-phone customers (mobile broadband) access this offer? The link to the 'form', which worked so well last time, is unresponsive (closed?).

Snorky_AU
Level 1: Cadet

I DID NOT PLACE THE FOLLOWING ORDER..   Info i received this morning as follows....   <removed for privacy>   connection type: FTTN   I am in QLD and I already have a nbn connection with another provider (FTTC).   The question I have, why is someone ...

Kawaden
Level 1: Cadet
mi13
Level 1: Cadet

Hi,I have tried to get to the Telstra online chat for three days but this service is not available. I wish to get a new NBN contract.Can Telstra advise, Please? dmnc.papa@gmail.com

Colonel41
Level 1: Cadet

Nbn

I dont understand 

JonesyJ
Level 1: Cadet

Have just changed ISP's and am now on cgnat which is a problem with seeing my cctv while out and about, Have setup IPv6 on my router and can access the CCTV on my home network with it's IPv6 address but as soon as I turn off WiFi on my mobile I can n ...

Rural_coverage
Level 1: Cadet

Hello - I need to attach internet to my kids laptop - they are going to have to remote school from their grandparents - need coverage for NE Victoria. Can anyone help with that?

James937
Level 1: Cadet

Our Telstra Netgear Nighthawk unit continues to be erratic and underperforms or stops at inappropriate times, problems we have had for around 7 months and we need Telstra to provide a replacement Netgear Nighthawk unit as per our Contract and as stat ...

Elsker
Level 1: Cadet

So I am an existing Telstra Mobile Phone customer, I placed an order online for mobile broadband on the 23rd of June, I understand there are delays and was/am ok with that, however I am confused about what I should do now, on Monday I received 2 Mobi ...

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