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NJB3
Level 1: Cadet

I have tried to log in to my account and you send a 6 digit code to my email, which is accessed via google, so I have to go out of google to access my email thus losing my connection with Telstra. Now I'm in a site that wants me to have Avatars and t ...

anwers
Level 2: Rookie

modem worked with windows 7 (for 7 years). Upgraded to windows 10 - now no internet connection.  "Mobile Card busy", "Soft ware installation reguired', error 0651. What is the solution or do I need a new usb modem??? cheers

Egs5500
Level 1: Cadet

Hi,have just received the Nighthawk m2 and we are getting acceptable speeds via its wifi when in the same room, however the range drops away half way through the house.Was hoping it was as simple is plugging an Ethernet cable into the M2 and our old ...

vin9
Level 1: Cadet

Hi,To check how fast is 5G Home Internet service, measured the speed using Wi-Fi Connection to 5G Home Internet Modem and then connected to the 5G Modem via Lan cable into Modem LAN port. Measured the speed and as expected LAN cable was a bit faster ...

StrataPhones
Level 1: Cadet

My street is not elgible for fixed NBN ever and i was recommended against going Skymesh so I ended up spending over $2,000.00 on a Mimo antennae and took out a 400gb Telstra Mobile data plan. This gave me 100mbps which is excellent and much faster th ...

jaixlee
Level 1: Cadet

My internet/wifi stopped working Wednesday evening after my Nighthawk M2 router had to do a software update. It then kept repeatedly restarting itself and failing to show as an available network for my computer or TV.When it does briefly appear as an ...

MJMillard-51050
Level 4: Private Eye

Does your Router re-boot when the signal strength becomes low (RS-SINR < 0)?When your Router re-boots is the Router's Global IPv6 address missing?When your Router re-boots does your Router have DNS access?When your Router re-boots is the Router's IPv ...

choppychino
Level 1: Cadet

I have a Samsung Galaxy Book S with inbuilt LTE modem . It was working fine on windows 10 but now has LTE disconnected sign when upgraded to windows 11. Can somebody help me with prepaid APN settings ? 

DaveVossy
Level 1: Cadet

Hi there, need to ask why am I getting such poor Mobile Broadband speeds? Are my speeds being limited for some reason?? Especially when you compare it to the Optus Mobile Broadband device I have for work. I've been watching these speed tests for a wh ...

steve02
Level 1: Cadet

Hello, About an hour ago I noticed that a smart devices hub (https://www.terncy.com/en-us/homecenter/) that I own was flashing orange which indicates that it has lost internet connectivity. This has never occurred before.

I checked access to Terncy's ...

brizzie
Level 4: Private Eye

Since Crowd Support occupies part of telstra.com.au, one would expect it to be monitored by Telstra, however I've seen only precious few indications that Telstra management knows or cares what is going on. My thoughts are that given that Telstra mana ...

brizzie
Level 4: Private Eye

Can anyone advise me how to contact an intelligent lifeform somewhere in technical support ?   I need information that only someone with at least some knowledge could provide. In view of changes over the past months, current / up to date details are ...

Nivash
Level 1: Cadet

Hi everyone,  I have a cellphone on contract and notice it has a pixel damage to the bottom of the screen. It has a screen protector and case so no external damage. I have sent several messages to telatra and every person says a diff story. Is this c ...

HARRY0426
Level 1: Cadet

Why is the orbi 4gx is extremely slow? My ipad pro shows 300mbps, the orbi put in the same place tested 50mbps

Devon99
Level 2: Rookie

Recently we've signed up with Telstra, the only avaliable home internet we could have with low ping was 5G Mobile Broadband 400gb p/month for around $90, but it gets downgraded since the only close cell tower is a max 4GX tower about 250 meters away ...

Kunat
Level 2: Rookie

Good Morning All, 
I wonder if there is someone that might be able to give me a hand.  I’m still waiting on a call back from Telstra, but I won’t hold my breath.  
Our service has been becoming increasingly terrible.  We live rural, nearest tower 15kms ...

brizzie
Level 4: Private Eye

Is anyone here conversant with Netgear LB2120 LTE modem and if so, can they assist with ipv6 configuration of a Netgear LB2120 LTE modem ? Netgear support is effectively non-existent, ergo I'm searching for information wherever it is likely to exist. ...

JDB3
Level 1: Cadet

Hi, we'd like to extend our wifi coverage to include a granny flat on our property. At the moment we take the Nighthawk over to the flat as needed but this cuts the wifi at the main house. We need some kind of booster or extender, any recommendations ...

AFLAU
Level 2: Rookie

My 5F Wi-fi Pro indicated the software update is available but every time the device shown "Communication Has been disconnected. Please try again." once the software is downloaded 100%.The current software version is M01.The Automatic Update is also ...

Wazza90
Level 1: Cadet

05/08/2021 - Modem arrived.06/08/2021 - Switched on. "Mobile Signal" light is flashing red.07/08/2021 - Messaged Telstra Team via My Telstra App. Activation request logged (not sure why this happened, i thought once the Modem was received, my account ...

Oodlemeister
Level 3: Gumshoe

I have USB dongle that I use away from the office. I have Windows Remote Desktop Connection (RDP) set up to access my office PC when I'm away. If my laptop is running on Wifi or my phone's hotspot, the RDP works fine. But when I am connected via the ...

Shayne5
Level 1: Cadet

Hi All, TL: DR - looking for a local / Australian Telstra contact who can assist with information regarding mobile internet outage since 30th July. After 18 days of having no success with utilising 132200 number in relation to internet outage and bei ...

PSE1
Level 1: Cadet

With the Telstra shops closed how does one swap a Sim card? 

EllenTas
Level 1: Cadet

Hi. I have a Telstra 4GX WIFI Pro modem which mostly works great. Just occasionally it redirects a web page to 192.168.1.1 and shows a message - "Data usage information is currently unavailable." It's a random message I think.It always does it when I ...

louisjvn
Level 1: Cadet

Hi, anyone having issues or been able to solve the Netgear MR5100 Broadband Disconnected issues? I have had 2 Netgear M5 (MR5100) modems just stop working in the past 2 months. Both of them work fine the first couple of days and then when you power t ...

Oodlemeister
Level 3: Gumshoe

I have USB dongle that I use away from the office. I have Windows Remote Desktop Connection (RDP) set up to access my office PC when I'm away. If my laptop is running on Wifi or my phone's hotspot, the RDP works fine. But when I am connected via the ...

PSE1
Level 1: Cadet

With the Telstra shops closed how does one swap a Sim card? 

KJohnHO
Level 3: Gumshoe

My old plan credit was ~$xxx. After migration/conversion it was ~24G on the new "Pre-Paid Mobile Broadband plan"My purchased voucher credit has now run out.I can longer see my remaining converted credit  nor any expiry date online in 'My Account'.The ...

Mark1952
Level 2: Rookie

In the past when my Pre-paid Mobile WIFI was set to auto recharge on a set day each month, i.e. 5th day of the month.  I would recharge $50, 35GB, 28 day expiry to recharge on let's say the 5th of the month.  It would ignore the extra 2 or 3 days dif ...

JHendo
Level 2: Rookie

Does anyone know if the telstra mobile broadband device (little black box!) can connect to a wifi extender throughout the house? I currently have Tenda Nova boxes (which I used for our previous home internet - which was via satellite) and so I'd like ...

LMC78
Level 1: Cadet

Hi. I bought a Samsung tv a few months ago and have been streaming by connecting the tv my Telstra mobile hotspot. Worked perfectly until a few weeks ago where I had try to connect numerous times before it would finally work. Then it stopped working ...

dwywit
Level 3: Gumshoe

Hi - I've acquired a 4g dongle (Huawei E8372) that I'd like to use as a failover for when the landline ADSL goes down. We get "no dialtone" faults every couple of months and the last one took 5 days to resolve. I only get a decent signal outside the ...

newmanwoodlands
Level 1: Cadet

I have a Telstra Huawei 4GX wi-fi modem (out of contract).  Performance is poor.  My computer is 5 metres from the device and signal strength is "medium".  My wi-fi printer is a similar distance and sometimes has problems.  I am thinking of buying a ...

MJMillard-51050
Level 4: Private Eye

Why is it with the Nighthawk M2 Router (MR2100) that devices connected to 5G WiFi or via network cable to the RJ45 port, either stand-alone or through a switch, cannot print to printers connected to 2.4G WiFi? I've had to connect all of my devices to ...

willow14
Level 1: Cadet

Hi,which is the best mobile wifi device to have so I'm able to play xbox one and access xbox live, including dowmloading games and updates. thanks 

tl15
Level 2: Rookie

I was recently converted from the old mobile broadband to the new one. Received many messages about what I would get but no mention that I would lose the capability of having SMS. This was essential to me so I signed up for another 12 months only to ...

Yodave
Level 1: Cadet

I have two iPads. From one of them I receive email notifications when data usage reaches 85% etc. No notifications come from my second iPad. How do I turn notifications on.

GKhariot
Level 1: Cadet

I have recently purchased a Postpaid large data plan SIM and was wondering if it will be able to be used with a Telstra 4GX model number MF910 mobile broadband dongle? I had used this previously with a prepaid service which has since been deactivated ...

Sassy7
Level 1: Cadet

I've had a Telstra 4GX WI-FI MF910Z for about 3 years that we use when we travel. One of the places we go is Inverloch (Victoria) where connectivity is notoriously bad but has just become even worse, to the point of being unusable. The modem fluctuat ...

Bruce-H
Level 3: Gumshoe

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Raptor76
Level 2: Rookie

I'm hoping to connect my newly acquired Netgear mr2100 to the orbi setup that I have. My orbi setup works perfectly with the satellite NBN from sky mesh. I can access remotely and I have circle enabled. My issue is that satellite only gives me 80gb p ...

unknownuser12
Level 2: Rookie

10GB + 15GB Bonus. I try to recharge but completely different deals appear as if it has intentions to decive customers. Should this be reported to the telecommunication ombudsman as deception? Or am I doing something wrong? https://www.telstra.com.au ...

te12
Level 1: Cadet

I have a new USB modem. To purchase pre-paid credit from BPAY:
2 questions: 1 —Do I pay money to the Telstra biller code 23796  ? 2 — Is ‘my’ reference number (and where my credit/data recharge will appear) my 13 digit ‘account number’, for the USB mo ...

aaron_liu
Level 1: Cadet

Hi,Does anyone know if Telstra 4G mobile broadband dongle gets a new IP address every 4weeks (28days or a month)? We are keeping the mobile broadband on all the time for uploading measurement data to cloud, however, we have communication problems eve ...

Jill1e
Level 1: Cadet

I am working from home at the moment but I am planning on traveling in a mobile home. How do I access unlimited data while travelling?

zzuf
Level 2: Rookie

I previously had a physical eSIM in a different phone.With the new Pixel I used Telstra App, eSIM transfer and restore function.  The eSim downloaded, installed, then was activated using a code emailed by Telstra.On the phone, the eSIM is shown as de ...

Matthew_
Level 2: Rookie

I am looking for a mobile broadband modem that broadcasts a virtual Wi-Fi signal that is accessible even when no mobile reception is available. I would like to be able to connect to my Wi-Fi dependent speaker and play music stored locally on my iPhon ...

broomy
Level 2: Rookie

Whirlpool forum mentions 250/25 & 1000/50 FTTP plans from Telstra. Is this true?Hopw do I switch?https://whirlpool.net.au/wiki/nbn_highspeed_plans

MJMillard-51050
Level 4: Private Eye

Does your Router re-boot when the signal strength becomes low (RS-SINR < 0)?When your Router re-boots is the Router's Global IPv6 address missing?When your Router re-boots does your Router have DNS access?When your Router re-boots is the Router's IPv ...

louisjvn
Level 1: Cadet

Hi, anyone having issues or been able to solve the Netgear MR5100 Broadband Disconnected issues? I have had 2 Netgear M5 (MR5100) modems just stop working in the past 2 months. Both of them work fine the first couple of days and then when you power t ...

benjmaindbanks
Level 1: Cadet

Hello, I have Teltonika RUT955 (current firmware) which registers on the network, gets an IP address but I am unable to access the net.  I have tried auto APN and manually setting the APN and regardless of settings no connection.  Any thoughts would ...

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

rksmith63
Level 1: Cadet

new 4gx hotspot black mf985t, when connected to the power a blank battery appears, but it doesn't seem to be charging SOLVED Forgot battery

21LD20
Level 1: Cadet

Hi there, Just bought a prepaid 4GX modem MF985T. Works fine with PCs, however when using with Fire TV stick lite, will connect to the WIFI network ok, but will not play back any amazon video content. Interestingly will connect to amazon music, will ...

holidaytown
Level 2: Rookie

Just over the last few days a website access problem reaching https://fairbreak.net has come up. The error message received by those trying to access is  ERR_NAME_NOT_RESOLVED.   The common denominator discovered is that all reporting the problem hav ...

ANJOHN
Level 1: Cadet

What are the differences between the following 2 mobile broadband devices? Any difference in connection speed? - Telstra Pre-Paid 4GX Wi-Fi Plus - Telstra Pre-Paid 4GX Hotspot

Zazaza
Level 1: Cadet

Hi, I live in rural Aus.  I’m currently on ADSL, not fast but adequate.  I want to switch to the NBN. A search on my address says Mobile Broadband is my only option. My local 4g tower is on the other side of a hill. I get one bar reception only. What ...

Aniotazero
Level 1: Cadet

Hi there, in the last few weeks I've noticed my night speed going to an absolute snail's pace. 
Currently using Mobile Broadband, iPhone 8 Plus both with Telstra
And my mother Using Boost which all seem to slow at night. I live around the Grantville ar ...

Newtoitall
Level 2: Rookie

Hi all.  I've just bought a Telstra 5G Wi-Fi Pro.  Only a few days so early to say but it seems to have variable download speeds (and consistently slow upload).  Anyway I guess that isn't unexpected what with the extensive caveats on speed (and also ...

duffa
Level 2: Rookie

Ihave a MU500 5g router/modem.It does not allow remote access from outside as IP address does not allow access(it can not be seen from outside) and ports appear to be blocked.Is this standard telstra practice for mobile services.It is a business acco ...

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Faybow
Level 1: Cadet

No accounts found Your account details cannot be displayed but you might be able to use: Billing & payments Telstra Business Dashboard Mobile Data Usage Meter Dont know what happened recently, apps and browers not working for months, money still keep ...

GlenP
Level 1: Cadet

Hi Telstra Crowd Support, Last Sat, 10 Oct, I was hired to do a live streaming for a wedding ceremony at 3pm and the upload speed was great when I started testing at 2pm. I am connected using Ethernet cable. But then the uploaded speed quickly droppe ...

Steph1222
Level 1: Cadet

Hi,I am unable to connect to the Internet through by usb WiFi. I had this problem a while ago and had to go into store and get the device replaced as they send me a faulty device. Now trying to use it on a different laptop and I’m getting the same or ...

Lyshco
Level 1: Cadet

Hi there Just wondering if it is possible to get multiple NBN wireless connections at the one address?  Currently my mate lives in the house and his wireless is not great (around 2mbs - it's a known bad area for nbn wireless). I may be moving into a ...

MCT62
Level 1: Cadet

Have noticed over the last few weeks a real drop off in 4G download speeds, particularly from USA. Local speedtest results are significantly down on the download side. And ratio of down to up is 1:10.  To Telstra Melbourne:  But this is Speedtest to ...

Information999
Level 1: Cadet

I have a night hawk m1 mobile broadband router;with a mobile broadband plan;$65 per month for 200 gig.can I data bank unused data to the next month?

Mindthegap
Level 1: Cadet

It is holiday period here in Halls Gap but no exactly peak stuff due to Covid but frustrated with the internet we have been doing some testing and have discovered that while 4G speed might only be 1MBps or less, if we switch to 3G we get 10MBps.  Thi ...

louhatton
Level 1: Cadet

Is the only option for top up of my $75 mth 200 gb mobile data plan the $10 for 1 Gb? Based on my existing plan that equates to $2000.00 ? Is there any other data top up thats reasonable and allows for months when usage has been unduly high?   

andrew351
Level 1: Cadet

can't but off the website, i click to buy a product (in stock) new page says the page you are looking for can not be found, any suggestions?

whysohard
Level 1: Cadet

Will my prepaid auto recharge still work after your 13 october 2020 changes?

InfectedPancake
Level 1: Cadet

Hey guys, Was just wondering here if anyone actually knew the difference between the Telstra 4GX USB Modem and the Telstra 4GX USB + Wi-Fi Plus? Both have the same specifications, both have WiFi, both have pretty much the same description so what's t ...

Salezal
Level 1: Cadet

Hi,using a 4gx modem for a security camera at a remote location. Modem keeps dropping out and won’t re-connect unless I physically turn it on and off. 

Reception is no issue (full bars). It just seems to be the wifi that is proving a bit stubborn. 

is ...

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